IT Operator - Desktop Support - On-site

CC Pace Systems • Vienna, VA

1d • Onsite

About The Position

This is an on-site IT Operator position focused on Desktop Support. The role requires excellent interpersonal and customer service skills, a team-first attitude, and adaptability to a fast-paced environment. The operator will be responsible for troubleshooting technical issues, supporting users, and managing desktop imaging technologies.

Requirements

• Excellent interpersonal skills
• Quality customer service skills
• Patience
• Ability to work with other team members (Team first attitude)
• Adaptability to a fast-paced environment
• Troubleshooting Skills
• Oral/Written Communication Skills
• Ticketing System experience (ServiceNow)
• Windows 10 Experience
• Microsoft Active Directory Experience
• Experience with desktop imaging technologies (MDT, LTI, ZTI)
• Microsoft Office/365, Microsoft Outlook, IBM Lotus Notes
• HP, Canon, and Toshiba printer support

Nice To Haves

• A+ Certification
• Windows 10 Certification
• Awareness of security of financial institutions
• SCCM entry-level knowledge

Responsibilities

• Provide quality customer service.
• Work effectively with other team members.
• Troubleshoot technical issues.
• Support users with desktop and software issues.
• Utilize ticketing systems for issue tracking.
• Manage desktop imaging technologies.
• Provide support for Microsoft Office/365, Outlook, and IBM Lotus Notes.
• Support HP, Canon, and Toshiba printers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees