IT Operations

Agama Solutions • Hazleton, PA

4d • Onsite

About The Position

Provides support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes); answers questions regarding system procedures, online transactions, systems status and downtime procedures, and is typically located within a call center; collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems; maintains a troubleshooting tracking log ensuring timely resolution of problems. This is full time onsite position during business hours currently and is subject to change at management discretion.

Requirements

• Basic troubleshooting desktop support
• Communication Skills
• PC Deployment
• Two-year college degree or equivalent experience and minimum 2-year experience in functional area OR High School Diploma or equivalent and 3 years functional experience
• Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks
• Ability to lift a minimum of 50 lbs
• Ability to work at heights up to 30 feet on scissor lift

Nice To Haves

• Cable installation
• Cable termination

Responsibilities

• Provides support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes)
• Answers questions regarding system procedures, online transactions, systems status and downtime procedures
• Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems
• Maintains a troubleshooting tracking log ensuring timely resolution of problems

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree