IT Operations Technician

Nucor•Frankfort, KY

1d•Hybrid

About The Position

Nucor Business Technology (NBT) is seeking qualified applicants for the position of IT Operations Technician. This position is responsible for configuring, operating, and maintaining various enterprise-wide systems as well as supporting internal IT partners across the enterprise. The IT Operations Technician will provide technical support to Nucor Data Systems as required. Installing, configuring, testing, and supporting various business applications and infrastructure hardware (networking, computers, camera systems, wireless hand-held devices, etc.). This position will be based onsite at either our Nucor Data Systems location in Frankfort, KY or Madison, IN. The selected candidate will provide support for both locations and must be willing to travel regularly, typically 60/40, between Frankfort and Madison. This role plays a key part in accelerating our AI and automation roadmap, including the design and implementation of agentic systems that reduce manual effort and improve workflow efficiency. This position will require a partnership with business stakeholders to translate real operational challenges into scalable, AI-powered solutions. Candidates must be legally authorized to work in the US (Nucor Business Technology (NBT) will not sponsor the need for a visa now or in the future). Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.

Requirements

1-year technical experience supporting users with hardware, software, administration and IT customer support as defined in the responsibilities
IT related associate degree, or 2 years of equivalent recent experience

Nice To Haves

Experience installing, configuring, and troubleshooting MS Windows, Office, Outlook, and other basic Windows applications
Experience troubleshooting networking equipment, Conference rooms audio/visual, and access control systems/cameras/badges
Experience with workstation imaging software and an MDM solution such as Microsoft Intune
Experience in a heavy industrial setting
SAS Platform experience
Microsoft PowerShell Experience
Cloud Management Experience
Microsoft ADO Experience
Experience working in a Scrum project management framework

Responsibilities

Provide technical support to employees using phone, email, chat, and the ticketing system; provide in-person support to onsite employees and remote support to other locations
Order, configure, and deploy new equipment and manage used inventory
Assist in the implementation/installation, maintenance/troubleshooting, and licensing of software and applications
Troubleshooting and maintaining IT infrastructure equipment such as computers/laptops, phones, servers, access control systems and network devices
Create and support user account and group membership setups
Support project work as assigned
Create and maintain documentation regarding incidents, projects, and inventory
Work a rotational on-call IT support schedule that may include evenings and weekends as needed
Must obtain AZ-900 Certification, MD-102, and AZ-104 Certification within the first year