IT Operations Technician II

Tines • Boston, MA

9h • $95,000 - $115,000 • Hybrid

About The Position

Tines is seeking an experienced IT Operations Technician to join their team on a full-time basis. This role is hybrid and requires working from the Boston, MA office at least 3 days per week. The IT Operations Technician will provide expert-level IT operations support to internal business partners, administer various cloud platforms, manage IT logistics for the US region, and identify opportunities to automate workflows using the Tines platform. The role also involves IT endpoint management, dealing with local technology vendors, acting as a point of contact for external support teams, and collaborating with internal stakeholders on integration and automation initiatives. The technician will also support AV room technology and perform first-level troubleshooting on IT office infrastructure.

Requirements

• 5-8 years experience in an IT Operations role working on enterprise grade cloud platforms
• Experience working in IT Operations support, with a keen interest in identifying root causes and implementing scalable solutions
• Expert level knowledge of MacOS
• Familiarity with other core enterprise applications such as HR platforms
• Comfortable when using MacOS terminal command-line, and performing log analysis across different platforms
• Experience working autonomously, knowing when to escalate, and prioritizing competing work intake pipelines
• Excellent analytical & time management skills combined with the ability to work collaboratively with peers and business partners
• Excellent written and verbal English skills
• Familiarity with key IT processes such as Incident management, Change management, and Release management
• An automation mindset to help us scale all of these duties.
• Applicants for this opportunity must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Responsibilities

• Providing expert level IT operations support to all internal key business partners
• Administering a wide variety of Cloud platforms, including Google Workspace, Zoom, Slack Enterprise Grid, Jira, and AWS
• Manage all IT logistics services for the US region, including purchasing of equipment, inventorying and shipping, and IT asset lifecycle management
• Evaluating all IT operations services and identifying opportunities to automate workflows using the Tines platform
• Developing and executing projects aimed at enhancing IT service delivery at Tines
• IT endpoint management using our MDM platform (JumpCloud)
• Dealing with local technology vendors and customer success managers as required
• Act as a point of contact with external support teams across our suite of enterprise applications for integrations and general application support
• Engage and collaborate with key internal stakeholders assisting with integration and automation initiatives on platforms that they manage
• Comfortable supporting AV room technology, including Zoom rooms and various conference room end points
• Comfortable doing first level troubleshooting on IT office infrastructure such as structured cabling networks, routing & switching, and WiFi access points and controllers

Benefits

• equity

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed