IT Operations Support Technician
About The Position
Traders Village is seeking a hands-on IT Operations Support Technician to support staff, devices, and business systems at our Grand Prairie location. Weekend availability is required and is a core part of this role. The position focuses on day-to-day technical support for end users and operational systems during active business hours, where system uptime is critical and downtime directly impacts revenue and customer experience. The role also assists with routine systems and network support under the direction of senior IT staff. This position is ideal for someone with strong troubleshooting ability, good organizational skills, and a solid technical foundation who wants to grow in both IT support and infrastructure operations. The right candidate must be able to manage multiple tasks at once, stay organized, and communicate clearly in a fast-paced, live operations environment.
Requirements
- 1–3 years of hands-on IT support experience
- Strong troubleshooting skills with Windows PCs, printers, peripherals, and end-user support
- Basic understanding of networking concepts including TCP/IP, DHCP, DNS, wireless, and VLANs
- Basic experience with Microsoft 365 and Active Directory administration
- Ability to stay organized and manage multiple support issues in a busy operational environment
- Strong customer service and communication skills
- Ability to work weekends regularly
- Ability to work in a physically active environment (walking the property, supporting outdoor/operational areas as needed)
Nice To Haves
- Knowledge of Ubiquiti hardware is a plus
- Associate’s degree in IT or equivalent practical experience preferred
Responsibilities
- Provide front-line IT support for staff, workstations, laptops, printers, peripherals, and mobile devices
- Support POS systems and operational technology used for tolls, food, rides, and office operations
- Troubleshoot hardware, software, connectivity, and user issues on-site
- Assist with basic network and systems troubleshooting, including switches, wireless connectivity, and device configuration
- Support user account tasks in Microsoft 365 and Active Directory
- Assist with workstation setup, imaging, deployment, replacements, and routine maintenance
- Help maintain IT documentation, hardware/software inventory, and support records
- Escalate complex infrastructure and systems issues to senior IT staff as needed
- Provide regular weekend support during business operations, including remote support for other company locations as needed
Benefits
- Competitive pay and benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
