IT Operations Support 3 4P/908
About The Position
The IT Operations Support III / Infrastructure Operations Analyst supports the Southern Company Infrastructure Operations Center (IOC). This frontline role monitors, diagnoses, troubleshoots, and provides first-line resolution across a distributed computing environment that includes Windows, UNIX/Linux, web applications, enterprise storage, Oracle and SQL Server databases, and batch-processing systems. The position requires strong infrastructure troubleshooting and documentation skills and experience in a 24x7 operations or command-center environment. The IOC operates 24 hours a day, seven days a week, 365 days a year. This position follows a fixed, non-rotating schedule and may require occasional extended hours, fill-in coverage, and on-call support during critical events. The work arrangement is hybrid / remote in Atlanta, Georgia, and the contract duration is two years.
Requirements
- Experience supporting enterprise computer systems and infrastructure.
- Strong troubleshooting and analytical skills.
- Working knowledge of Windows physical, virtual, and clustered servers; UNIX/Linux servers; SQL Server databases; Oracle databases; Microsoft Exchange; Internet Information Services (IIS); and Distributed File System (DFS).
- Experience with infrastructure event-monitoring and alert-management tools.
- Experience running or supporting automated batch-processing environments.
- Strong incident documentation and problem-resolution skills.
- Professional written and verbal communication skills.
- Ability to manage multiple priorities and respond effectively to critical system events.
- Ability to work independently and collaboratively in a high-availability environment.
Nice To Haves
- Education in Computer Science, Computer Information Systems, or a related field.
- Approximately 5+ years of experience in a computer systems or infrastructure environment.
- Previous experience in a 24x7x365 Operations Center, NOC, IOC, or production support environment.
- Working knowledge of Oracle Unified Assurance (OUA).
- Experience with CA AutoSys.
- Experience with BMC Control-M.
- Experience supporting disaster recovery, enterprise monitoring, and production application environments.
Responsibilities
- Monitor enterprise infrastructure and respond to system events and alerts.
- Provide first-line diagnosis and resolution for Windows, UNIX/Linux, database, web, storage, and application issues.
- Monitor and support batch processing across open systems.
- Run and troubleshoot batch jobs using CA AutoSys and BMC Control-M.
- Monitor backup processes supporting disaster recovery and business-critical applications.
- Perform initial troubleshooting and recovery for abnormal application terminations.
- Investigate infrastructure events affecting system health and availability.
- Document incidents, troubleshooting actions, and resolutions in detail.
- Coordinate repair and recovery activities with vendors and external service providers.
- Work with infrastructure, application, network, and Technology Organization teams.
- Escalate complex issues to appropriate technical support groups.
- Support continuous improvement of monitoring tools, troubleshooting procedures, and operational documentation.
- Communicate incident status, risks, problems, and resolution progress to management and technical teams.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
