IT Operations Supervisor

Xcel Energy • Minneapolis, MN

1d • Hybrid

About The Position

The IT Operations Supervisor is responsible for operational IT services within their assigned domain. The supervisor leads the team and oversees day-to-day operations, coordinates across organizations on changes affecting the operation, and serves as a coach and escalation point for outages and problems. The role reports operational risks and supports service restoration.

The position oversees service performance, procedures, knowledge-base content, continuous improvement, service and problem resolution, and expense management. It leads staff and managed contractors, schedules resources to workload, and coordinates the team’s involvement in capital investments and service demand aligned with IT strategic priorities. The supervisor provides subject-matter expertise for the domain and stays current on industry and technology trends.

Xcel Energy supports a hybrid work model. Many roles are expected to work onsite three days per week, Tuesday through Thursday, but expectations vary by role, team, and business needs.

Requirements

• Bachelor’s degree in Technology, Science, Business, or a related field, or four years of experience equivalent to the position.
• Two years of prior people leadership experience.
• Five years of related functional experience.
• Strong communication skills and effectiveness with varying organizational levels and skill sets.
• Strong relationship-management and collaboration skills, with a track record of cross-organizational teamwork to drive innovation and business results.
• Knowledge of technical products within the operational domain.
• Experience effectively managing system or equipment change deployment.
• Demonstrated ability to handle multiple activities simultaneously.
• Demonstrated ability to develop effective working relationships with diverse work groups.
• Ability to work in accordance with service operation schedules.
• Familiarity with ITIL and/or other formal service-management practices.

Nice To Haves

• Strong decision-making skills, including identifying solutions that support the team while improving efficiency and overall effectiveness.
• Ability to effectively execute senior leadership priorities and initiatives in alignment with organizational goals and strategic objectives.

Responsibilities

• Maintain and enforce support procedures and maintain IT knowledge-base information.
• Oversee, measure, and assess the performance of services provided by the team.
• Report service performance outcomes and risks, with recommended actions.
• Lead efforts to identify and deploy continuous process improvements.
• Serve as an escalation point for service and problem resolution.
• Forecast and manage expenses to budget.
• Lead and manage staff performance and development.
• Lead priorities and manage the work performance of staff and managed contractors.
• Provide leadership across multiple sites as needed and in alignment with union or other contracts.
• Schedule resources to workload.
• Manage demand for services in alignment with IT strategic priorities.
• Coordinate cross-organizationally to ensure the team is engaged in the delivery and operation of capital investments.
• Provide the team with expert working knowledge of the assigned domain.
• Stay current on industry and technology trends.
• Coordinate across organizations to support changes affecting the operation, report operational risks, and support service restoration.

Benefits

• Annual incentive program
• Medical/pharmacy plan
• Dental insurance
• Vision insurance
• Life insurance
• Dependent care flexible spending account
• Health care flexible spending account
• Health savings account for eligible health plan enrollment
• Limited-purpose flexible spending account for eligible health plan and HSA enrollment
• Transportation reimbursement account
• Short-term disability
• Long-term disability
• Employee assistance program
• Fitness center reimbursement for eligible health plan enrollment
• Tuition reimbursement
• Transit programs
• Employee recognition program
• Pension
• 401(k) plan
• Paid time off
• Holidays
• Volunteer paid time off
• Parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager