IT Operations and Services Supervisor

City of Richland

1d•$125,299 - $182,208•Onsite

About The Position

The IT Operations and Services Supervisor performs complex administrative work to ensure effective and efficient operation of the City’s Microsoft Office 365 ecosystem, network, servers, desktop PCs, mobile devices, phones, software, hardware, and other IT equipment. The position ensures that the City’s end users receive appropriate IT assistance and support and performs related work as apparent or assigned. Under the direction of the Information Technology Manager, the supervisor sets policies and goals and continuously supervises assigned personnel. This is an on-site position with no hybrid work option and a typical Monday–Friday schedule. Business needs may occasionally require work after hours, on weekends, and on holidays. The final candidate will be subject to a comprehensive background and reference check commensurate with the position, including fingerprinting.

Requirements

Bachelor’s degree with coursework in information systems or a related field, or an equivalent combination of education and experience providing the required knowledge, skills, and abilities.
Six or more years of experience with IT networking or enterprise operations infrastructure.
At least two years of experience in a supervisory role.
Valid driver’s license.
Obtain one of the following certifications within one year of hire and maintain it throughout employment: Microsoft Certified Systems Engineer (MCSE), Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), or Certified Information Systems Security Professional (CISSP).
Obtain PMI-Agile Certified Practitioner (ACP) or Project Management Professional (PMP) certification within two years of hire and maintain it throughout employment.

Nice To Haves

Prior experience setting up and managing wireless networks, full security stacks, and M365.
Prior supervisory experience and demonstrated leadership skills.

Responsibilities

Ensure the effective and efficient operation of the City’s Microsoft Office 365 ecosystem, network, servers, desktop PCs, mobile devices, phones, software, hardware, and other IT equipment.
Ensure City end users receive appropriate IT assistance and support.
Set policies and goals under the direction of the Information Technology Manager.
Continuously supervise assigned personnel.
Perform related work as apparent or assigned.

Benefits

Medical plan with substantial City-paid contribution.
City-paid dental and vision plans.
City-paid life and accidental death and dismemberment insurance equal to two times the employee’s annual salary.
City-paid long-term disability insurance.
Participation in the State of Washington’s Retirement Plan (PERS).
Paid time off (PTO).
10 paid holidays.
4% City-match deferred compensation with 457 and 401(a) plan options.
Supervisors or exempt-level employees receive an additional 1% City-paid contribution to the 401(a) Plan.
Extended Sick Leave (ESL).
Section 125 Flexible Benefits Plan for medical and dependent care.
City-paid and employee-paid Retirement Health Savings Plan.
Employee Assistance Program.
Annual Performance Assessment System.