IT Operations Specialist l - 3rd shift

Clopay•Troy, OH

12d•$25 - $27•Onsite

About The Position

This position is responsible for assigned activities relating to desktop and network computing in addition to day-to-day plant shop floor. This will include, but not be limited to, assistance in software and hardware acquisition, implementation and support. As a team member, their primary responsibility will be providing daily support to the end user community with a focus on the manufacturing shop floor. A major emphasis is creating and maintaining a stable desktop and shop floor computing environment for their assigned plant locations.

Requirements

Experience with desktop, hardware, and network support and relevant products.

Responsibilities

Ensure 24-hour manufacturing shop floor hardware.
Perform preventative maintenance on shop floor hardware equipment.
Responsible for installation, upgrading and troubleshooting of personal computers.
Manage user expectations and follow up on a consistent and timely basis.
Assist other IT Operation Specialists where appropriate.
Maintain general industry knowledge of desktop and network products relative to Clopay’s environment and technology direction.
Be proactive in reading and gaining understanding of “new technology” and its potential within Clopay.
Follow all standards and methods for Information Technology, architectures and product use.
Responsible for complete installation, upgrade and troubleshooting of user requests.
Manage user expectations and follow up on consistent and timely basis.
Working knowledge of use and configuration of networking operating environments supported by Clopay (Windows XP, 7, 8 and 10).
Working knowledge of base software desktop configuration supported within Clopay (spreadsheet, word processing, data base applications, and operating systems).
Working knowledge in the setup and support of base hardware configurations supported within Clopay.