IT Operations Specialist/ IT Network Specalist (US)
About The Position
As an IT Operations Specialist, you will play a critical role within the Technology Response (L2) team, responsible for rapid incident resolution and root cause analysis across a large-scale, global network environment. Reporting to the Senior Manager, Network Operations, based in Canada, this position is focused on maintaining stability of mission-critical infrastructure and services, while driving continuous improvement in operational resilience. You will serve as a senior technical escalation point, providing hands-on expertise in complex troubleshooting, mentoring team members, and collaborating across engineering, architecture, and application teams to prevent recurrence of incidents.
Requirements
- Expert-level network troubleshooting and packet analysis (e.g., Wireshark, Extrahop)
- Strong experience across routing/switching, firewalls, load balancers (F5), SD-WAN and Wi-Fi
- Hands-on experience with cloud networking (AWS, Azure, or GCP environments)
- Experience with Palo Alto firewalls and modern security frameworks (SASE concepts)
- Deep understanding of DNS, DHCP, QoS, VoIP, and CDN technologies
- Familiarity with Cisco ACI, DNAC, and wireless networking platforms (Cisco/Aruba)
- Experience with monitoring and observability tools, and operational automation
- Proven experience supporting large, complex, global infrastructure environments
- Strong leadership and communication skills, with ability to engage senior stakeholders
- Experience driving incident resolution, root cause analysis, and prevention strategies
Nice To Haves
- Certifications such as CCIE, Palo Alto, F5, or equivalent are strongly preferred
Responsibilities
- Lead triage and resolution of high-severity (P1/P2) network incidents across global environments
- Proficiently put to use your technical skills while making use of available tooling and deep packet and trace analysis, as needed, with a goal to identify root cause and restore service rapidly
- Act as escalation point for L1/NOC teams and coordinate major incident response activities
- Drive permanent fixes by partnering with engineering and architecture teams. Participate in Operational Readiness and day-2 support readiness work to ensure successful high quality support
- Leverage automation and advanced tooling to improve detection, monitoring, and response times
- Provide technical leadership, coaching, and guidance to junior engineers
- Participate in on-call rotation and support a 24/7 operations environment
Benefits
- health and well-being benefits
- savings and retirement programs
- paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
- banking benefits and discounts
- career development
- reward and recognition
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
