IT Operations Senior Engineer

FanDuel•Atlanta, GA

13d•Hybrid

About The Position

Our roster has an opening with your name on it We are seeking an experienced Senior IT Operations Engineer to join our dynamic technology team. We are looking for someone with excellent communication skills and the ability to act as a liaison, delivering information both to technical and non-technical teams. Being a highly motivated team player will also be essential within this role as well as being eager to learn new technologies. A key aspect of this position is serving as the human-in-the-loop authority for agentic workflows and automated systems, providing oversight, validation, and escalation handling when automated processes require human judgment, risk assessment, or intervention. You will work closely with cross-functional teams to ensure high availability, performance, and security of our IT environment while maintaining control and governance over AI-driven and autonomous operations. In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

Requirements

Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience
10+ years of experience in operations, systems engineering, or infrastructure management
Proficiency with cloud platforms (AWS, Azure, or GCP) and cloud-native technologies
Strong understanding of networking concepts including TCP/IP, DNS, load balancing, and firewalls
Experience with containerization technologies (Docker, Kubernetes)
Proficiency in scripting languages (Python, Bash, PowerShell)
Excellent problem-solving skills and ability to work under pressure
Strong decision-making capabilities with experience in risk assessment and mitigation strategies
Demonstrated ability to balance automation efficiency with appropriate oversight, governance, and human judgment
Must pass all relevant background security checks.
Must be licensed in each state as required by those jurisdictions.
10+ years professional experience in similar role.
10+ years professional experience in an e-commerce role with significant focus on online or mobile applications.
Strong negotiation skills and ability to influence, with experience partnering across Engineering, Service Management, and SRE teams preferred.
Approachable and a self-starting – working with various stakeholders with minimal supervision.
Innovative thinker who can contribute new ideas and practical uses of AI and automation to improve IT Operations processes.
Has a customer-first mentality with the customer experience at the forefront of what we do.

Responsibilities

Lead incident response efforts and perform root cause analysis to prevent recurring issues
Implement and manage monitoring, alerting, and automation tools to improve system reliability and performance
Collaborate with development and security teams to ensure best practices in DevOps and infrastructure as code (IaC)
Document processes, procedures, and system configurations
Mentor junior team members and contribute to knowledge sharing initiatives
Using industry best practice to handle service requests, incidents and change requests
Create new and update existing knowledge base articles
Coordinate day to day assignments and tasks, most notably on heightened awareness events
Proactive monitoring and support of all production environments through internal and external dashboards
Possess exceptional analytical and conceptual thinking skills
Maintain a good standard of providing information internally with regards to ongoing issues
Prepare and distribute relevant metrics as needed
Identify and coordinate process improvements to the incident and problem management process
Act promptly on notifications, service degradation and outages
Acts as a focal point for outages until restoration
Coordinate internal and external communication on P1 and P2 incidents
Maintain, escalate and update Ops related tickets and applicable deliverables
Deliver on KPIs set internally as well as adhere to SLAs with regards to service delivery to other departments
Serve as the primary human-in-the-loop control point for agentic workflows, AI-driven automation, and autonomous systems
Review and approve critical actions before execution when automated systems flag high-risk operations or confidence thresholds are not met
Provide expert judgment on edge cases, ambiguous situations, and scenarios where automated decision-making requires human validation
Balance automation efficiency with risk mitigation, ensuring appropriate human oversight for business-critical and sensitive operations

Benefits

array of health plans to choose from (some as low as $0 per paycheck)
programs for fertility and family planning
mental health support
fitness benefits
generous paid time off (PTO & sick leave)
annual bonus
long-term incentive opportunities (based on performance)
401k with up to a 5% match
commuter benefits
pet insurance
medical, vision, and dental insurance
life insurance
disability insurance
a 401(k) matching program
short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation
paid personal time off
14 paid company holidays
paid sick time in accordance with all applicable state and federal laws