IT Operations Manager

Frontera • Denver, CO

2d • $120,000 - $155,000 • Onsite

About The Position

Frontera is seeking an IT Operations Manager to oversee day-to-day IT operations for its business and clinical teams. This management role focuses on overseeing an outsourced MSP relationship and junior IT staff, rather than hands-on technical work. The ideal candidate will act as a communication and project management layer between vendors, staff, and stakeholders, requiring strong communication skills alongside technical depth.

Requirements

• 5-8 years of IT operations experience, including managing an outsourced MSP relationship or vendor + junior staff — not just personally working the ticket queue.
• Experience operating IT across more than one company site or location, with a clear approach to keeping standards consistent across them.
• Track record of leading IT projects (rollouts, vendor transitions, migrations) end to end, on time and on budget.
• Comfortable managing outcomes through a vendor or team rather than doing the technical work yourself.

Nice To Haves

• Has supported IT at a company shipping both hardware and software.
• Healthcare or another regulated-industry environment.
• Startup or fast-growth company experience, where you had to build process without much existing infrastructure.

Responsibilities

• Manage an outsourced MSP relationship and junior IT staff, overseeing their work rather than personally fielding tickets day to day.
• Support IT operations across multiple company sites, keeping standards and service consistent wherever the business operates.
• Oversee infrastructure basics (hardware, software, networks) at an operational level, holding vendors and staff accountable for reliability and uptime.
• Manage core enterprise applications (Google Workspace, CRM, CentralReach, etc.) and keep them running smoothly day to day.
• Ensure end-user support runs smoothly through your team or vendor, stepping in on escalations rather than being first line.
• Oversee laptop and device provisioning for clinic and staff use.
• Lead IT operational projects — rollouts, vendor transitions, site setups — on time and within budget.
• Build working relationships across business and clinical teams, communicating clearly with technical and non-technical audiences alike.

Benefits

• Stock options
• Health benefits
• 401(k) plan
• 4 weeks of PTO per year
• Commuter stipend
• Discounted nearby parking
• Discounted Colorado Athletic Club membership

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed