IT Operations Manager

CACI International • St. Louis, MO

10d • $105,100 - $231,100 • Onsite

About The Position

CACI is seeking an IT Operations Manager to join their team in St. Louis, MO. The IT Operations Manager will oversee an O&M team supporting St. Louis, Arnold, and N2W locations, including 24/7 incident response and O&M support staff. This position is responsible for delivering a broad spectrum of performance-based IT services to NGA, meeting contractual SLAs, implementing and maintaining operational processes, overseeing personnel scheduling, and building relationships with NGA Government leadership.

Requirements

• Ability to obtain/maintain Top Secret SCI w/ Poly
• Familiarity with using ServiceNow
• Experience with ITSM tools for ticket and SLA tracking and reporting
• Positive attitude and strong communication skills
• Prior experience working on customer site

Nice To Haves

• ITIL Foundation

Responsibilities

• Direct technological operations by studying organizational practices and goals.
• Ensure compliance with all internal organization standards.
• Develop and determine best practices to improve performance technically and procedurally.
• Oversee the work of IT staff, including network engineers and support technicians.
• Provide guidance and mentoring to team members ensuring timely completion tasks.
• Manage conflict within the team, resolve disputes and mediate disagreements.
• Stay in tuned with communications between IT operations teams and the customer, from all means of communications (emails, phone calls, etc.).
• Perform audits on organization and standardized operational procedures currently in place.
• Set clear goals, motivate team members, and provide guidance and direction.
• Manage projects and ensure smooth transitions from engineering to operations.
• Ensure protocols are met by having a strong knowledge of the network, external contract procedures, and facility procedures.

Benefits

• flexible time off
• learning resources
• comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed