IT Operations Manager

CACI • Saint Louis, MO

1d • Onsite

About The Position

CACI is seeking an IT Operations Manager to join their team in St. Louis, MO. The IT Operations Manager will oversee an O&M team supporting their St. Louis, Arnold, and N2W locations. This includes 24/7 incident response, and O&M support staff. This position is responsible for the delivery of a broad spectrum of performance-based IT services to NGA. Candidates will be responsible for meeting contractual SLAs, implanting and maintaining operational processes, overseeing personnel scheduling, and building relationships with NGA Government leadership.

Requirements

• Ability to obtain/maintain Top Secret SCI w/ Poly
• Familiarity with using ServiceNow
• Experience with ITSM tools for ticket and SLA tracking and reporting
• Positive attitude and strong communication skills
• Prior experience working on customer site

Nice To Haves

• ITIL Foundation

Responsibilities

• Direct technological operations by studying organizational practices and goals.
• Ensure compliance with all internal organization standards.
• Develop and determine best practices to improve performance technically and procedurally.
• Team management concerns overseeing the work of IT staff, including network engineers and support technicians.
• Provide guidance and mentoring to team members ensuring timely completion tasks.
• Know how to manage conflict within the team, resolve disputes and mediate disagreements.
• Stay in tuned with communications between IT operations teams and the customer, from all means of communications (emails, phone calls, etc.).
• Perform audits on organization and standardized operational procedures currently in place.
• This position is a leadership role; involving setting clear goals, motivating team members, and providing guidance and direction to them.
• Project management will be apart of this role.
• Hand off from engineering to operations will occur and this position will be involved in making the transition as smooth as possible.
• Having a strong knowledge of the network, external contract procedures, and facility procedures ensuring protocols are met.

Benefits

• flexible time off
• robust learning resources
• comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed