IT Operations Manager

CoreWeave•New York, NY

9d•$157,000 - $210,000•Onsite

About The Position

CoreWeave is seeking an IT Operations Manager to lead and scale the company's internal IT support function. This role is crucial for ensuring a high-quality, consistent, and efficient employee experience across the organization. The position involves people leadership, operational ownership, and technical oversight, with a focus on building a scalable support model to match the company's rapid growth. The IT Operations Manager will manage a team responsible for daily IT support, driving improvements in processes, tooling, and automation. Collaboration with senior individual contributors and cross-functional partners is key to aligning support operations with broader infrastructure, security, and systems strategy. The role demands strong operational judgment, technical fluency, and the ability to lead effectively in an ambiguous, fast-paced environment.

Requirements

5–8 years of experience in IT support, IT operations, or internal infrastructure roles, preferably in cloud-native or high-growth environments.
1–3 years of experience managing or leading IT support teams.
Strong experience operating within IT support environments, including ticketing systems, SLA management, and escalation handling.
Proven ability to manage and prioritize a support queue while maintaining high-quality user experience.
Experience administering or working with core IT systems such as Okta, Jamf, Intune, Freshservice, and Google Workspace / M365.
Solid understanding of identity and access management, endpoint management, and security best practices (MFA, device compliance, EDR).
Experience improving processes and driving operational efficiency within a support or IT environment.
Strong communication and interpersonal skills, with the ability to partner effectively across teams.
Comfortable balancing hands-on involvement with team leadership responsibilities.

Nice To Haves

Experience building or scaling IT support teams in high-growth environments.
Exposure to automation and scripting (Python, Bash, PowerShell) or infrastructure-as-code tools (Terraform).
Familiarity with compliance frameworks such as SOC 2 or ISO 27001.
Experience supporting hybrid or distributed workforces.
Background in project or program management.
Experience coordinating or delivering cross-functional IT initiatives (e.g., SaaS rollouts, office buildouts, lifecycle programs).

Responsibilities

Lead and scale CoreWeave’s internal IT support function.
Ensure a high-quality, consistent, and efficient experience for employees.
Manage a team responsible for day-to-day IT support.
Drive improvements in processes, tooling, and automation.
Work closely with senior ICs and cross-functional partners to ensure support operations align with broader infrastructure, security, and systems strategy.
Build documentation, playbooks, and repeatable operational processes.