IT Operations Manager
About The Position
Frontera is reimagining how children with autism and other behavioral health needs get the care they deserve. We bring together world-class clinicians, technologists, and autism specialists to build cutting-edge AI tools that help care teams work smarter and spend more time with the children and families who need them most. Our platform is HIPAA-compliant and designed for the real-world needs of behavioral health teams - from psychologists to ABA therapists. By combining evidence-based care with powerful technology, we’re expanding access to high-quality services for families everywhere. Our Mission Frontera exists to close the care gap: every child, no matter where they live, should be able to access effective behavioral healthcare. Role Overview Frontera is hiring an IT Operations Manager to run day-to-day IT operations across our business and clinical teams. This is a management role, not a hands-on technical seat: you'll own an outsourced MSP relationship and junior IT staff, not the tickets and infrastructure work itself. We need someone who can be the coordinating layer across vendors, staff, and stakeholders - communication and project management matter here as much as technical depth.
Requirements
- 5-8 years of IT operations experience, including managing an outsourced MSP relationship or vendor + junior staff — not just personally working the ticket queue
- Experience operating IT across more than one company site or location, with a clear approach to keeping standards consistent across them
- Track record of leading IT projects (rollouts, vendor transitions, migrations) end to end, on time and on budget
- Comfortable managing outcomes through a vendor or team rather than doing the technical work yourself
Nice To Haves
- Supported IT at a company shipping both hardware and software
- Healthcare or another regulated-industry environment
- Startup or fast-growth company experience, where you had to build process without much existing infrastructure
Responsibilities
- Manage an outsourced MSP relationship and junior IT staff, overseeing their work rather than personally fielding tickets day to day
- Support IT operations across multiple company sites, keeping standards and service consistent wherever the business operates
- Oversee infrastructure basics (hardware, software, networks) at an operational level, holding vendors and staff accountable for reliability and uptime
- Manage core enterprise applications (Google Workspace, CRM, CentralReach, etc.) and keep them running smoothly day to day
- Ensure end-user support runs smoothly through your team or vendor, stepping in on escalations rather than being first line
- Oversee laptop and device provisioning for clinic and staff use
- Lead IT operational projects — rollouts, vendor transitions, site setups — on time and within budget
- Build working relationships across business and clinical teams, communicating clearly with technical and non-technical audiences alike
Benefits
- Stock options
- Health benefits
- 401(k) plan
- 4 weeks of PTO per year
- Catered lunch from local Denver restaurants five days a week, plus occasional breakfasts and dinners
- Robust snack program and great coffee options (including cappuccino machine and cold brew cans)
- Regular team events and low-key socials
- Up to $150/month commuter stipend
- Discounted nearby parking
- Discounted Colorado Athletic Club membership
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
