IT Operations Manager

Challenge Manufacturing•Walker, MI

2d•Onsite

About The Position

We are seeking an experienced and highly motivated IT Operations Manager to oversee and continuously improve IT operations across our multi-plant automotive manufacturing environment. Reporting to the Director of Information Technology, this individual ensures the stability, security, and performance of enterprise systems that directly support production and business functions. The IT Operations Manager leads teams responsible for infrastructure, service desk, ERP (Plex), and, driving initiatives that enhance uptime, compliance, and digital transformation readiness in alignment with IATF 16949, ISO 27001, and NIST frameworks.

Requirements

Bachelor’s degree in information technology, Computer Science, or related discipline.
7–10 years of progressive IT experience, including at least 3 years in a leadership or managerial role supporting manufacturing operations.
Proven expertise managing multi-plant networks, ERP systems (Plex preferred), and enterprise infrastructure.
Strong understanding of Windows Server environments, Active Directory, DNS, DHCP, Group Policy, and related administration.
Demonstrated success in vendor management, project delivery, and IT budget control.
Knowledge of IATF 16949, ISO 27001, and NIST 800-171 compliance frameworks.
Experience leading IT teams following ITIL service management principles.
Strong analytical, organizational, and communication skills, with an emphasis on customer service.
Ability to manage multiple priorities in a fast-paced, high-volume automotive manufacturing environment.

Nice To Haves

Master’s degree in IT Management, Business Administration, or related technical discipline.
Experience supporting Plex ERP or similar automotive ERP platforms.
Familiarity with cybersecurity and infrastructure monitoring tools such as SentinelOne, Varonis, SolarWinds, Cisco ISE, or ManageEngine.
Working knowledge of Microsoft 365 administration, Azure AD, and Intune endpoint management.
Exposure to TISAX, SOX, and data-privacy audit processes.
Proven track record in multi-plant standardization initiatives and enterprise infrastructure upgrades.
PMP, ITIL, or CISSP certification.
Demonstrated success leading cross-functional IT projects that improved service delivery or reduced downtime.

Responsibilities

Oversee enterprise and plant-level IT infrastructure, including servers, storage, virtualization (Hyper-V, Nutanix), networking, and backup systems.
Ensure IT systems and data management practices comply with IATF 16949 and customer-specific audit requirements, including data retention and traceability.
Direct ERP (Plex) operational support, including production reporting, label management, EDI transactions, and integration with Quality and Finance systems.
Own business continuity and disaster-recovery planning; conduct semi-annual testing and validation.
Develop, maintain, and track IT KPIs – system uptime, MTTR, incident closure rates, SLA adherence, and cost performance.
Lead service-delivery operations using ITIL best practices: Incident, Problem, Change, and Configuration Management.
Manage IT asset lifecycle, ensuring compliance with license renewals, warranties, and End-of-Life (EOL) schedules.
Oversee vendor contracts, licensing, budgeting, and financial forecasting for IT operations.
Support compliance and internal/external audits related to IATF 16949, SOX, cybersecurity, and data privacy.
Maintain secure and reliable EDI and customer-portal connectivity with OEMs and Tier 1 suppliers.
Drive IT process standardization, documentation, and continuous improvement across all facilities.
Coach and mentor IT and Service Desk teams, fostering a high-performance, customer-focused culture.