IT Operations Manager

World Bicycle Relief•Chicago, IL

52d•Hybrid

About The Position

World Bicycle Relief mobilizes communities in rural regions around the world to thrive with life-changing bicycles. We partner with communities to expand access to education, markets, healthcare and other essential services. With our purpose-designed Buffalo Bicycles, individuals in low-income regions are a force for change, unlocking pathways to new opportunities for themselves, their families and entire communities. We are a mission-driven, global non-profit social enterprise that manages a highly refined bicycle supply chain from design through final distribution. World Bicycle Relief uses an innovative business model to create sustainable bicycle ecosystems. Through World Bicycle Relief's 501(c)3, we provide transport solutions to those who cannot afford them, and through Buffalo Bicycle Ltd, we sell the rugged Buffalo Bicycle and spare parts. Buffalo Bicycle Ltd also offers users repair and maintenance services via a retail network of shops and local mechanics. World Bicycle Relief has distributed over 950,000 fit-for-purpose bicycles and trained 4,000+ community-based mechanics. Girls with Buffalo Bicycles are 19% less likely to drop out of school; business owners see 53% more revenue; and health workers serve 63% more households. Reporting directly to the Executive Director, Finance and Administration, the IT Operations Manager is tasked with leading global IT initiatives, focusing on the strategic development and optimization of IT infrastructure and solutions. This includes the implementation of Standard Operating Procedures (SOPs) and the establishment of efficient processes (i.e., equipment procurement and inventory management). Integral to this role is reinforcing cybersecurity to protect against digital threats, safeguard sensitive data, and ensure operational continuity. This position manages and executes the day-to-day activities of World Bicycle Relief’s IT operations. The IT Operations Manager will work in close collaboration with various functional groups within the organization, aligning IT strategies with business needs to deliver essential support for the organization’s strategic objectives. Alignment is vital for ensuring IT meets our diverse and growing operational demands effectively. The ideal candidate will demonstrate a proactive, hands-on attitude, ready to establish and evolve the foundational IT functions flexibly. They will welcome challenges and have the capability to work autonomously with little supervision. This is an exciting opportunity for someone seeking to champion World Bicycle Relief’s mission, eager to spark impactful change and contribute to a significant global cause. Your work will directly influence the expansion of our mission’s reach and impact.

Requirements

Bachelor’s Degree in an IT related field or equivalent experience
10 years’ proven experience in Information Technology.
Proven experience in IT management or a similar role, with a track record of developing and delivering high-quality IT services.
Experience working on global, cross-functional teams and projects.
Demonstrated creative and analytical trouble-shooting skills.
Ability to provide technical training.
Excellent project management skills and attention to detail.
Strong team mentality.
Excellent written and verbal communication skills

Nice To Haves

Experience working at a non-profit is a plus.

Responsibilities

In partnership with key stakeholders, sets and oversees the strategic IT direction to match infrastructure with business objectives.
Develops and implements IT policies, procedures, and processes to ensure the delivery of high-quality IT services to the organization.
Oversee the deployment, maintenance, and support of all IT infrastructure including hardware, software, and networks.
Implements business continuity strategies to maintain operations during disruptions.
Develops network security policies and ensures compliance with laws and regulations.
Manages access control and data protection – ensuring compliance with data privacy and regulations; safeguarding information from unauthorized activities and ensures only approved users access specific systems.
Identifies and mitigates vulnerabilities. Coordinates responses to data breaches, including recovery actions and communication with affected parties.
Manages third-party vendor compliance to minimize risks to the organization’s data and systems.
Manages IT operations to maintain network service and data integrity, including troubleshooting.
Oversee the organization’s technology stack, ensuring strategic integrations and information security.
Establishes update and backup protocols.
Oversees IT budgets and promotes cost-efficiency.
Handles procurement of hardware.
Implements and manages equipment tracking systems and facilitates new hire IT induction.
Troubleshoots and resolves IT issues and completes service tickets.
Consults with third-party vendors for application support and integration.
Provides guidance in large organizational changes and fosters a culture of continuous improvement and learning.
Collaborates with internal teams and external vendors to identify, evaluate, and implement IT solutions that meet the organization's needs.
Establish formal IT Service Management practices globally.
Perform analysis to support decision-making.
May perform other duties as assigned.