IT Operations Manager

CoreWeave•Sunnyvale, CA

12h•Hybrid

About The Position

IT Operations at CoreWeave is responsible for delivering a secure, reliable, and scalable technology experience for employees across the company. The team partners closely with Security, Systems Engineering, People Ops, and Engineering to support the full employee lifecycle while continuously improving reliability, automation, and operational maturity. As an IT Operations Manager, you will lead and scale CoreWeave’s internal IT support function, ensuring a high-quality, consistent, and efficient experience for employees across the organization. This role blends people leadership, operational ownership, and technical oversight, with a focus on building a support model that can scale alongside the company’s rapid growth. You will manage a team responsible for day-to-day IT support while driving improvements in processes, tooling, and automation. You’ll work closely with senior ICs and cross-functional partners to ensure support operations align with broader infrastructure, security, and systems strategy. This role requires strong operational judgment, technical fluency, and the ability to lead through ambiguity in a fast-moving environment.

Requirements

5–8 years of experience in IT support, IT operations, or internal infrastructure roles, preferably in cloud-native or high-growth environments
1–3 years of experience managing or leading IT support teams
Strong experience operating within IT support environments, including ticketing systems, SLA management, and escalation handling
Proven ability to manage and prioritize a support queue while maintaining high-quality user experience
Experience administering or working with core IT systems such as Okta, Jamf, Intune, Freshservice, and Google Workspace / M365
Solid understanding of identity and access management, endpoint management, and security best practices (MFA, device compliance, EDR)
Experience improving processes and driving operational efficiency within a support or IT environment
Strong communication and interpersonal skills, with the ability to partner effectively across teams
Comfortable balancing hands-on involvement with team leadership responsibilities

Nice To Haves

Experience building or scaling IT support teams in high-growth environments
Exposure to automation and scripting (Python, Bash, PowerShell) or infrastructure-as-code tools (Terraform)
Familiarity with compliance frameworks such as SOC 2 or ISO 27001
Experience supporting hybrid or distributed workforces
Background in project or program management
Experience coordinating or delivering cross-functional IT initiatives (e.g., SaaS rollouts, office buildouts, lifecycle programs)

Responsibilities

Lead and scale CoreWeave’s internal IT support function, ensuring a high-quality, consistent, and efficient experience for employees across the organization.
Manage a team responsible for day-to-day IT support.
Drive improvements in processes, tooling, and automation.
Work closely with senior ICs and cross-functional partners to ensure support operations align with broader infrastructure, security, and systems strategy.
Build documentation, playbooks, and repeatable operational processes.