IT Operations Manager

Deighton Associates Ltd.•Whitby, ON

36d

About The Position

The IT Operations Manager will be responsible for the reliability, security, and efficiency of our internal and client-facing infrastructure hosted entirely in Azure. This role bridges the gap between high-level strategy and day-to-day execution, ensuring that our IT operations not only support an organization of 100+ people globally, but also strictly adhere to ISO 27001 and GovRAMP standards. You will lead a small, agile team of four to maintain a secure and productive "zero-trust" environment where our physical offices serve as collaborative meeting hubs while our production assets remain secure in the cloud. Build, own and improve.

Requirements

Cloud Expertise: Deep technical knowledge of Azure infrastructure (IaaS/PaaS) and Microsoft 365 administration.
Compliance Knowledge: Practical experience implementing NIST 800-53 controls; familiarity with the GovRAMP (formerly StateRAMP) or FedRAMP authorization process.
Leadership: Proven ability to manage a small technical team in a fast-paced reactive software development environment. Experience making the move from startup culture to structured, documented ITIL based environment.
Communication: Ability to translate complex technical requirements into clear documentation for auditors and non-technical stakeholders.
Problem Solving: A "security-first" mindset with the ability to troubleshoot complex cloud networking and identity issues.

Nice To Haves

Cloud & IT Management: Certifications in Azure or similar cloud environments, such as Microsoft Certified: Azure Security Engineer Associate.
Security Certifications: CompTIA Security+, Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH).

Responsibilities

Infrastructure Management: Oversee the administration of our Azure environment, including virtual networks, identity management (Entra ID), and resource scaling to support software development lifecycles.
Team Leadership: Manage the daily activities of 2 IT Specialists and 2 IT Generalists, setting performance goals and managing escalated technical issues.
Incident & Problem Management: Lead the response to operational outages or security incidents, ensuring root cause analysis is performed and documented for compliance purposes, and improvements implemented.
Vendor & Asset Management: Manage relationships with cloud service providers and hardware vendors, ensuring all assets are tracked and decommissioned according to NIST 800-53 standards.
Process Automation: Identify opportunities to automate routine IT tasks (e.g.,onboarding/offboarding, patching, and backups) to increase team efficiency.
Compliance & Audit: Act as the primary operational lead for GovRAMP and ISO 27001 audits; maintaining and collecting ongoing evidence to support compliance through daily activities.