IT Operations Manager for Central Admin in NE Portland

The Oregon Clinic•Portland, OR

8d•Hybrid

About The Position

Join The Oregon Clinic as a full-time IT Operations Manager in our Central Administration office. This role offers a hybrid/remote work arrangement after initial training and meeting expectations. You will work collaboratively with patient-focused colleagues, contributing to our mission of delivering world-class care with kindness and empathy. Your work will ensure patients receive high-value care tailored to their needs by providing a consistent, efficient, and easy experience for patients and stakeholders. This position is crucial for maintaining the operational integrity and availability of technologies and services, ensuring the successful operations of the department through continuous improvement, and documenting standard operating procedures. You will also build department accountability, assist with budgeting, project management, reporting, and clinic initiatives, and collaborate with the IT Project Manager and other supervisors to ensure smooth project transitions to operations. The role involves establishing and maintaining clinic-wide IT systems, managing inventory, creating hardware/software roadmaps, managing the service request ticketing system, and handling daily problem identification and resolution. You will provide expert support, analysis, and research for complex IT problems, and offer technical education to end-users and IT staff. Additionally, you will manage the workload, projects, schedules, training, and performance of network and telecommunications staff. Other duties as assigned.

Requirements

Bachelor’s Degree or Associate's degree and directly relevant experience.
Minimum of five (5) years of IT Management experience in a Health Care environment.
Experience with IT standards, procedures, and best practices (NIST, ITIL, HIPAA, etc.)
Experience installing, configuring, and maintaining Microsoft servers in a virtual environment.
Experience with moderate to highly complex IT projects.
Strong skills in identifying, troubleshooting, and researching complex IT problems.
Advanced knowledge of networking including routing protocols, VLAN routing, subnetting, VPN, etc.
Demonstrated ability to initiate, work independently, and effectively multitask.
Positive attitude and desire to be a team player.
Ability to communicate professionally and effectively with patients, physicians, and other team members.
A commitment to patient-focused care, privacy, and safety.

Responsibilities

Maintains the operational integrity and availability of technologies and services provided.
Ensures the successful operations of the department, using continuous improvement efforts and ensuring standard operating procedures are documented, current, and well communicated to staff.
Builds strong department accountability and works with the Director to create a nimble, safe, and respectful environment.
Assists the Director with duties such as budgeting, project management, reporting, and implementing clinic initiatives.
Work closely with the IT Project Manager and other supervisors/managers to provide project staffing and to ensure that projects transition successfully to operations/support.
Responsible for establishing and maintaining clinic-wide IT systems.
Responsible for inventory control and for creating hardware/software roadmaps for planning and managing the service request ticketing system, and daily problem identification and resolution.
Responsible for providing expert support, analysis, and research into complex problems and processes relating to the subject matter.
Provides technical education to end users and other IT staff.
Managing the workload, projects, schedules, training, and performance of network and telecommunications staff.
Other duties as assigned.