IT Operations Lead

Casey's•Ankeny, IA

1d•$73,000 - $95,900•Onsite

About The Position

The IT Operations Lead is responsible for a team of technology professionals and accountable for the reliable, efficient operation of Casey’s IT infrastructure. The role provides direction, oversight, and support to the team; monitors network and infrastructure performance; drives incident resolution; and implements improvements to optimize uptime and service quality for store team members and guests. The position requires working onsite five days per week at Casey’s Store Support Center in Ankeny, Iowa. Qualified candidates must live within daily commuting distance. The role does not allow 100% remote work and requires availability for after-hours on-call escalation. The starting pay range is $73,000–$95,900. Actual pay may vary based on the candidate’s knowledge, skills, abilities, related experience, education, qualifications, local prevailing wages, and internal equity. The position is eligible for an annual cash bonus based on company performance. The full salary range extends beyond the typical hiring range to provide room for continued growth. Candidates must be authorized to work in the United States without current or future employment-based immigration sponsorship. Casey’s will not provide sponsorship or employer support for applications or petitions for employment-based visas.

Requirements

Bachelor’s degree in information technology or a similar field, or equivalent work-related experience.
At least three years of progressive experience in IT operations.
Ability to quickly diagnose technology issues and drive their resolution.
Ability to produce detailed solutions for technical audiences and communicate clearly in writing and verbally with non-technical audiences.
Ability to analyze data, identify trends, determine root causes, and develop and implement measures to prevent future occurrences.
Excellent interpersonal, written, and verbal communication skills.
Ability to collaborate and build relationships across Casey’s organization and with vendors.
Ability to multitask in a fast-paced, multifaceted environment.
Working knowledge of IT service management practices, including incident, problem, and change management.
Availability for after-hours on-call escalation.
Must live within daily commuting distance of Casey’s Store Support Center in Ankeny, Iowa, and be willing to work onsite five days per week.
Must be authorized to work in the United States without current or future employment-based immigration sponsorship.

Nice To Haves

Experience serving as a team lead, mentor, or supervisor.

Responsibilities

Hire, train, administer salaries for, manage the performance of, coach, and take corrective action for direct reports.
Collaborate with team members on career development and goal setting.
Champion a committed and empowering culture and model Casey’s values with direct reports and team members.
Oversee monitoring of network systems and IT infrastructure to ensure optimal performance and uptime.
Coordinate and manage incident response to ensure timely resolution and minimal impact on operations.
Build and maintain reports and dashboards tracking infrastructure performance, including uptime, incident volume, resolution times, and trends.
Identify opportunities to improve IT operations and implement best practices and new technologies.
Train new team members and provide ongoing development opportunities for existing staff.