IT Operations Lead

Casey's•Ankeny, IA

9h•$73,000 - $95,900•Onsite

About The Position

The IT Operations Lead is responsible for a team of technology professionals and for the reliable, efficient operation of Casey’s IT infrastructure. The role provides direction, oversight, and support to the team; monitors network and infrastructure performance; drives incident resolution; and implements improvements to optimize uptime and service quality for store team members and guests. The role oversees network and infrastructure monitoring, coordinates incident response, and creates reports and dashboards tracking performance measures such as uptime, incident volume, resolution times, and trends. It identifies operational improvements and implements best practices and new technologies. The lead also manages and develops direct reports, including hiring, training, salary administration, performance management, coaching, corrective actions, career development, and goal setting. This position is not fully remote. Qualified candidates must live within daily commuting distance of Casey’s Store Support Center in Ankeny, Iowa, and work onsite five days per week. The role includes availability for after-hours on-call escalation. Starting pay is $73,000–$95,900, with actual pay dependent on qualifications and other factors. The position is eligible for an annual cash bonus based on company performance.

Requirements

Bachelor’s degree in information technology or a similar field, or equivalent work-related experience.
At least three years of progressive experience in IT operations.
Ability to quickly diagnose technology issues and drive their resolution.
Ability to produce detailed solutions for technical audiences and clear written and verbal communications for non-technical audiences.
Ability to analyze data, identify trends, determine root causes, and develop and implement ways to prevent future occurrences.
Excellent interpersonal, written, and verbal communication skills.
Ability to collaborate and build relationships across Casey’s organization and with vendors.
Ability to multitask in a fast-paced, multifaceted environment.
Working knowledge of IT service management practices, such as incident, problem, and change management.
Availability for after-hours on-call escalation.
Authorization to work in the U.S. without current or future employment-based immigration sponsorship.
Must live within daily commuting distance of Casey’s Store Support Center in Ankeny, Iowa, and be willing to work onsite five days per week.

Nice To Haves

Experience serving as a team lead, mentor, or supervisor.

Responsibilities

Hire, train, and manage direct reports, including salary administration, performance management, coaching, and corrective actions.
Collaborate with direct reports on career development and goal setting, and promote a committed and empowering culture that models Casey’s values.
Oversee monitoring of network systems and IT infrastructure to ensure performance and uptime.
Coordinate and manage incident response to achieve timely resolution and minimize operational impact.
Build and maintain reports and dashboards tracking infrastructure performance, including uptime, incident volume, resolution times, and trends.
Identify areas for improvement in IT operations and implement best practices and new technologies.
Train new team members and provide ongoing development opportunities for existing staff.