IT Operations Lead

Stoa Group•Hammond, LA

2d•Hybrid

About The Position

Stoa Group is hiring an IT Operations Lead to own and shape how IT operates across our company. This is a hands-on role, with a strong focus on bringing consistency, organization, and structure as we continue to grow. You'll support day-to-day needs while also helping build processes and systems that make IT more efficient and scalable over time. This role works well in a fast-moving environment where priorities shift. You'll work in partnership with our MSP, with a focus on coordination, execution, and internal ownership of IT operations. This is an in-office role based in Hammond, LA (5 days per week) travelling to properties and job sites across our Gulf Coast and Southeast portfolio as needed. This role will start hands-on and evolve into supporting and guiding additional IT support as we grow. This is not a formal manager role, but you will play a key role in: • Helping establish consistent standards for how IT operates • Supporting onboarding and guidance of future IT team members • Helping develop structure so work is organized and proactive

Requirements

3+ years of experience in an IT support or systems role supporting multi-site environments
Valid driver's license and reliable transportation, with willingness to travel to properties and job sites as needed
Ability to handle confidential information appropriately
Experience supporting Windows and Mac environments
Experience with Microsoft 365 tools, including SharePoint and Teams (site setup, permissions, file organization, and basic governance)
Working knowledge of networking (TCP/IP, wireless, VPN) with ability to troubleshoot connectivity across multiple locations
Experience with network infrastructure and management platforms (Ubiquiti/UniFi or similar)
Device management, system deployment, and troubleshooting across distributed teams
Experience working with vendors and external IT partners (MSP environments preferred)

Nice To Haves

Strong ownership and ability to execute
Ability to work independently while staying aligned with team and company priorities
Clear, proactive, and professional communication
Comfortable being hands-on (traveling, troubleshooting, installing equipment when needed)
A practical, solutions-oriented mindset with pride in doing things right the first time
Dependable and responsive, with a habit of following through and closing out work
Supports the team well and takes pride in helping others do their jobs effectively
Responsive, solving issues quickly, and making sure systems are reliable so teams can operate without disruption
People who care about their work and the people around them, take ownership in doing the right thing, and hold a high standard for how they show up, both in execution and professionalism.

Responsibilities

Day-to-day IT support across multiple sites (in-person and remote)
Supporting onboarding and offboarding of employees, including device setup, system access, and coordination with HR and operations teams
Managing and resolving IT tickets in coordination with MSP
Troubleshooting hardware, software, and connectivity issues
Installation and setup of equipment at properties and job sites (devices, networking, Starlink, etc.)
Ownership of site readiness and IT setup, including coordination with construction and operations teams to ensure locations are fully operational
Ensuring reliability of systems, devices, and site setups across all locations
Vendor coordination and follow-through to ensure work is completed correctly
IT inventory, access management, and system organization (ensuring appropriate access and security standards are maintained)
Documentation of systems, processes, and access points
Building and improving IT structure (processes, standards, preventative maintenance)
Identifying gaps and implementing solutions before issues arise
Supporting system security and access controls in coordination with MSP (including user access, permissions, and basic security practices)
Providing onboarding support and training for employees on IT systems, ticketing processes, and security awareness (e.g., phishing, best practices)