IT Operations & Financial Administrator

Support Tech LLC • Raleigh, NC

16h • Remote

About The Position

Support Tech LLC is seeking a high-caliber professional to manage the operational and financial backbone of our IT Infrastructure and Field Services business. This role is a critical hire that requires a rare combination of master-level data manipulation and executive-level communication. Reporting directly to Senior Management, you will be responsible for the integrity of our financial data, the efficiency of our technician recruitment pipeline, and the overall smooth operation of our field service administrative systems.

Requirements

• Prior experience or strong knowledge in IT Infrastructure and Field Services (e.g., rack-and-stack, structured cabling, networking, and SLA management).
• Native or bilingual English proficiency (C2 level). Your written and verbal communication must be polished, professional, and clear.
• You must be a "power user" of spreadsheets. Experience with data mapping and logic-based data organization is non-negotiable.
• A near-obsessive focus on accuracy, particularly regarding financial tasks and invoicing.
• High comfort level with G-Suite and invoicing software (e.g., ZOHO Books).

Nice To Haves

• You don’t just report a data error; you find the root cause and fix the system (The Problem Solver).
• You represent Support Tech LLC with high-level etiquette in every call and email (The Professional).
• You have a high "completion rate" and thrive in a role with significant responsibility (The Finisher).

Responsibilities

• Design, build, and maintain complex data-mapping structures in Excel or Google Sheets (utilizing advanced formulas, XLOOKUP, Pivot Tables, and interconnected data sets).
• Execute end-to-end invoicing specifically for IT field services, ensuring labor hours, travel expenses, and hardware costs are mapped accurately to client accounts.
• Audit and optimize the flow of data between our field service management tools and internal financial reporting spreadsheets.
• Manage the recruitment lifecycle for IT staff and field technicians, screening resumes for specific industry certifications and hands-on infrastructure experience.
• Conduct initial screenings to ensure candidates meet Support Tech LLC’s standards for "crystal clear" English communication and technical competence.
• Facilitate the transition of new hires/contractors by managing documentation and system access.
• Create and update Standard Operating Procedures (SOPs) for site deployments, dispatching, and financial reconciliation.
• Provide Senior Management with clean, visual data dashboards and serve as a professional point of contact for high-level client queries.

Benefits

• Remote-First Flexibility: Administrative and operations roles are designed for a fully remote environment. We trust our team to manage their time effectively, providing the autonomy to balance professional high performance with personal life.
• A Culture of "Clear Communication": Work in an environment where expectations are well-defined, feedback is direct and respectful, and Senior Management is accessible and supportive.
• Professional Growth & Industry Exposure: Opportunities to move into project management or senior operations roles. Gain deep exposure to how North American IT infrastructure is deployed, from fiber optics to large-scale retail technology rollouts.
• Impact & Ownership: Your work in data mapping and process optimization directly impacts the company’s bottom line and operational scalability. You have the "voice" to suggest improvements and see them implemented.
• Stable, Results-Oriented Environment: We provide Paid Training, Consistent Full-Time Work, and Access to a Modern Toolset (premium software for data management, recruitment, and communication).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed