IT Operations Engineer

Stefanini Group • Dearborn, MI

1d • Onsite

About The Position

Stefanini Group is hiring! Stefanini is looking for an IT Operations Engineer in Dearborn, MI (Onsite) For quick apply, please reach out to Navneet Pathak at [phone]/[email protected] We are looking for a candidate who is responsible for having several customer-facing product offerings such as the MS Teams portfolio (Meetings and Chat), Miro, Slido, and tools to support MS Teams' automations. Responsibilities include interfacing directly with the customers of the services, troubleshooting and diagnosing issues, performing root cause analysis, testing and launching new technologies and developing processes to support automation in our tools. Serve as L2 support for our service portfolio. This role is an opportunity to gain detailed insight into collaboration tools that are used across client and get hands-on experience in IT Enterprise Platform Engineering & Operations.

Requirements

• Senior Specialist with 7+ years of experience in relevant field.
• Hardware/Software support, experience with SaaS technologies & vendor management
• Experience with API's, MCP technology, Power Automate workflows and custom Azure BOTs
• Experience with Azure platform and Microsoft administration (policies, licensing, configuration)
• Technical knowledge of IT software development cycle; Technology lifecycle
• Experience with request/incident/problem management, ticket workflows and tools
• Familiarity with Agile Methodologies (Scrum/Kanban) and the JIRA tool
• Understanding of Architectural documentation and processes
• Supplier relationship experience and familiarity working with global teams.
• Knowledge of security best practices, required controls, threat modeling and risk management.
• Experience working with end users and leadership in a fast-paced environment.

Responsibilities

• Diagnose, manage, test, and implement solutions to resolve operational issues (vendor MGMT)
• Triage escalated issues and work together with core teams (vendors)
• Manage and prioritize the flow of work.
• Understand customer needs and validate solutions.
• Develop and launch new technologies, such as AI/LLM features, API usage/processes and 3rd party MCP connection/setup.
• Develop and support Azure application automation and integrations.
• Assist in launching secure technologies and features.
• Utilize Agile methodologies, processes, and tools.
• Participate in planning, testing and supporting new iterations/releases for the service offerings.
• Manage and report on requests, incidents, problems in ServiceNow.
• Manage issues that span across skill teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed