IT Operations & Enablement Lead

ABB•Cary, NC

4d•Hybrid

About The Position

In this role as IT Operations & Enablement Lead, you will own the operational process of the IT Business Systems team including training, governance, planning, reporting, and budgeting — as a single accountable leader. Each day, you will analyze user support data to sharpen our IT systems delivery across five business areas. This is a role for a builder-operator, not a coordinator. You will own six interconnected functions that define how the IT Business Systems team runs, how the business perceives it, and how effectively it serves its users. This is a high-visibility role with direct impact on continued investment in the team.

Requirements

Bachelor degree in computer science engineering or related field (MBA/masters degree preferred)
Minimum 10 years of experience in enterprise business systems — SAP ECC and/or S/4HANA preferred, with exposure to Vistex, Vertex, SAP TMS, or comparable platforms.
Substantial experience (5+ years) running operational governance in a matrixed environment — intake processes, business reviews, prioritization frameworks — across multiple business areas simultaneously.
You have managed or co-managed a team or project budget — comfortable with variance analysis, forecasting, and presenting financial narratives to leadership.
Demonstrated track record of designing and delivering training programs in a business systems or enterprise IT context — not coordinating someone else's curriculum, but building your own and measuring whether it worked.
Skilled in AI-powered platform delivery — you have built or significantly contributed to building a knowledge platform, self-service tool, or intelligent search system using RAG, knowledge graphs, or similar architectures.
Passion for transparency and intellectual honesty
Candidates must already have work authorization that would permit them to work for ABB in the US.

Responsibilities

Business reviews: Monthly packages for five business areas across two user groups. A decision forum, not a status dump.
Budget: Owns and reconciles the team budget monthly. Contractor forecasting is the hard part.
Intake governance : Runs the APT process. Can tell a director their request is not first this month and keep the relationship.
End user training: Reads ticket data, builds what is needed, and knows when training is not the answer.
Internal team enablement: Develops our own people across ECC, S/4HANA, Vistex, Vertex and TMS.
Provide operational support to the team's leader.
AI knowledge platform

Benefits

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Paid Parental Leave
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
11 paid holidays.
Salaried exempt positions are provided vacation under a permissive time away policy.