IT Operations & Digital Innovation Manager

ABO HOLDINGS INC•Irvine, CA

1d•Hybrid

About The Position

ABO Plasma is seeking a high-impact Manager of IT Operations & Digital Innovation to serve as the technology and data backbone of their enterprise. This is an Individual Contributor (IC) role with broad organizational influence, working side-by-side with the COO as a thought partner to shape and build the company's technology and digital agenda. The role spans center-level IT management, BI/reporting infrastructure, AI-driven process improvement, and mobile application development. The ideal candidate is a hands-on technologist energized by co-creating solutions with executive leadership and capable of operating with rigor in a regulated healthcare environment.

Requirements

Bachelor’s degree in Information Systems, Computer Science, Healthcare Informatics, or a related quantitative or technical field
6+ years of experience in IT operations, digital product management, or healthcare technology
Hands-on proficiency with BI tools (Power BI or equivalent) and SQL
Comfortable building working software end-to-end using modern AI coding tools (Claude Code, Cursor, GitHub Copilot, or equivalent)
Demonstrated experience managing multi-site IT environments and vendor relationships
Experience with system integrations, API-based interfaces, or data pipeline management
Strong project management skills with the ability to own multiple workstreams simultaneously without direct reports
Excellent cross-functional communication skills; comfortable presenting to senior leadership
Must be proficient in English, and where applicable, may require bilingual skills

Nice To Haves

Hands-on experience operating donor management or similar clinical/operational systems across a multi-site network in plasma collection, blood banking, or FDA-regulated healthcare environments
Proven track record of personally building enterprise BI dashboards and KPI frameworks end-to-end in Power BI (or equivalent); advanced SQL, data modeling, and reporting pipeline automation experience
Demonstrated experience deploying AI/ML or automation solutions into production in a regulated environment (e.g., Power Automate, Python, no-code AI platforms, LLM-based tooling) with measurable operational impact
Experience scoping, contracting, and managing external development vendors to deliver mobile or web applications on time and on budget — including SOW authoring, acceptance testing, and post-launch operations
8+ years of experience with progressive ownership across IT, BI, or digital product domains — including hands-on build experience, not just oversight
Hands-on familiarity with NexSys, NexLynk, or similar donor management platforms

Responsibilities

Provide corporate-level oversight of IT operations across all plasma collection centers, including donor management systems and supporting infrastructure.
Periodically review system integrations and interface pipelines, coordinating bug resolution and vendor escalations.
Ensure system uptime, data integrity, and regulatory compliance across all center-level IT touchpoints.
Serve as primary IT liaison between corporate and center-level operations teams.
Personally design, build, and maintain enterprise BI dashboards and KPI reporting frameworks end-to-end.
Partner with operations leadership and the COO to translate business priorities into actionable, self-service data products.
Standardize metric definitions, reporting cadences, and data governance across the center network.
Build and maintain automated reporting pipelines to eliminate manual data work and improve operational visibility.
Support weekly reporting cadence and executive-level KPI presentations.
Identify, evaluate, and pilot AI and automation solutions to improve operational workflows.
Maintain a prioritized backlog of AI/automation use cases tied directly to COO strategic priorities.
Partner with center operators and corporate teams to surface high-ROI automation opportunities and run quick pilots.
Evaluate emerging AI tools and no-code/low-code platforms for rapid deployment.
Lead end-to-end product lifecycle for internal mobile and admin applications: requirements gathering, vendor selection and management, launch, and ongoing operations.
Translate field-level operational needs into clear product requirements, scopes of work, and acceptance criteria for external development partners.
Source, evaluate, and manage external development vendors; own contracts, budgets, timelines, and quality.
Gather continuous feedback from center operators and rapidly iterate on user experience and adoption.
Adhere to all company policies, procedures, and safety rules.
Perform any other duties as assigned.