IT Operations Coordinator

Dedicated IT•Palm Beach Gardens, FL

24d•$60,000 - $70,000•Onsite

About The Position

Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare. Named #33 on CRN’s 2022 Fast Growth 150 List, we are a household name in Healthcare IT. Our people-centric culture, amazing benefits and substantial year over year growth has positioned us as an employer of choice in the Managed Services space. At Dedicated IT, we are invested in our employees. Their goals, growth, and success (both professional and personal) are a top priority. We offer career planning, career advancement opportunity, education/certification reimbursement, work/life balance, great benefits, and a people-focused culture. As an Information Operations Coordinator at Dedicated IT, you’ll help ensure every facility and user has reliable, ready-to-use technology. This role owns day-to-day IT support, procurement coordination, device lifecycle execution, and operational follow-through from start to finish. This is a hands-on, execution-focused role for someone who is organized, responsive, and comfortable keeping multiple moving pieces on track. You’ll support users, manage IT tickets, coordinate equipment requests, prepare devices, maintain inventory, work with vendors, and make sure facilities receive the technology support they need without delays, bottlenecks, or surprises. The right person for this role has strong follow-through, clear communication, and a practical troubleshooting mindset. You do not need to be a deep engineer or architect, but you do need to be dependable, organized, and able to own IT operations work through completion. Ensure every facility and user has reliable, ready-to-use technology by owning IT support, procurement, and device lifecycle execution end-to-end with zero bottlenecks, minimal downtime, and no surprises. This role is: Hands-on and execution-focused A mix of IT support, coordination, procurement, and device lifecycle management Process-driven with high accountability Focused on follow-through, visibility, and operational reliability This role is not: A purely strategic IT leadership position A people-management-heavy role A deep engineering or architecture role A strategic sourcing or contract negotiation role

Requirements

Provide practical troubleshooting for user issues involving hardware, software, access, connectivity, and common business technology.
Own ticket documentation, status updates, closure notes, escalation details, and follow-through using the ticketing system as the source of record.
Manage request intake, vendor pricing, purchase requests, order placement, shipment tracking, and delivery confirmation.
Prepare, deploy, repair, replace, refresh, and track user devices to ensure employees have reliable technology.
Maintain accurate records for devices, orders, inventory, assignments, and operational processes.
Support common Microsoft 365 user needs, access questions, and collaboration tool issues where applicable.
Work with approved vendors to obtain pricing, place orders, resolve fulfillment issues, and keep work moving.
Support facility leaders and staff with responsive communication, clear ownership, and timely issue resolution.
2-5 years of IT support, IT coordination, or IT operations experience
Exposure to IT equipment procurement or vendor coordination
Experience working in a ticketing system environment
Strong organizational, documentation, and follow-through skills
Ability to manage multiple requests, priorities, and stakeholders at the same time
Ability to communicate clearly with users, facility leaders, vendors, and internal IT teams

Nice To Haves

Experience in multi-site environments
Healthcare IT experience
Familiarity with Microsoft 365 environments
Experience supporting new-hire onboarding and device readiness
Experience maintaining IT inventory or asset records
Certifications such as CompTIA A+, Network+, or ITIL

Responsibilities

Own timely, accurate resolution of IT tickets across facilities and companies.
Troubleshoot hardware, software, access, and connectivity issues
Use the ticketing system as the system of record for all work
Ensure tickets are properly documented, updated, and closed
Escalate appropriately when additional support is needed
Maintain strong ticket hygiene, clear notes, and timely user updates
Own the full procurement lifecycle using established processes. This is execution-focused procurement, not strategic sourcing.
Manage intake of equipment and service requests
Source vendor pricing and coordinate with approved vendors
Process purchase requests and place orders
Track shipments through delivery and confirm receipt
Ensure facilities receive what they need without operational delays
Keep stakeholders updated on request status, timing, and any risks
Own the lifecycle of user technology from preparation through replacement.
Prepare and deploy devices for new hires to support Day 1 readiness
Manage repairs, replacements, upgrades, and equipment swaps
Execute device refresh cycles on schedule
Ensure users always have functional, reliable equipment
Coordinate equipment needs with facility leaders and internal IT teams
Maintain control and visibility across all owned work.
Keep tickets, orders, and tasks moving to completion
Maintain accurate inventory and documentation
Track commitments and follow through without repeated reminders
Identify aging items, blockers, and risks early
Escalate risks with clear context and recommended next steps
Act as the trusted IT contact for facilities and internal teams.
Communicate proactively with clear expectations and updates
Build credibility with facility leadership and staff
Coordinate effectively with the remote IT team
Escalate issues early with context, urgency, and possible solutions
Maintain a professional, service-minded presence with users and stakeholders