IT Operations Assistant

Mt. Blue Regional School District•Farmington, ME

3d•Onsite

About The Position

The IT Operations Assistant will play a dynamic role in ensuring efficient and effective operation of the IT Services department. This role will be responsible for triaging incoming support requests, maintaining complete and accurate technology inventory, and performing other administrative support tasks for the department. This is primarily an administrative support position that requires a high level of proficiency with technology usage, but does not involve tech support or hardware/software troubleshooting.

Requirements

Highly effective communication and interpersonal skills
Demonstrated record of providing excellent customer service
Demonstrated attention to detail
Ability to work cooperatively with others as part of a team
Ability to work independently, be self-directed, and motivated
Ability to prioritize and adapt quickly to changing environments
Ability to meet established deadlines
Demonstrated proficiency in the use of technology including Google Workspace, macOS, and iOS operating systems
Proficiency in the use of helpdesk software
This position may require travel throughout the district so reliable transportation is a must (mileage reimbursement is available)
Hold a valid Maine DOE CHRC

Responsibilities

Monitor incoming phone, in-person, and digital support requests and triage based on department standards
Monitor technology support tickets to ensure progress is maintained, documented and communicated to end users
Utilize department helpdesk software to communicate with end users and document contact notes
Assist in managing the departments ticketing system by keeping abreast of platform improvements and suggesting upgrades and workflow changes to maximize the efficiency of the system
Assist with department finances including creation of PO requisitions
Interface and consult regularly with technology team members
Assist with summer projects
Provide technology on boarding services for all new district staff
Provide basic Tier 1 technology support to end users
Perform additional duties as assigned by the Director of Technology or their designee
Work with vendor contacts on product selection and pricing
Create PO requisitions in ADS for anticipated purchases
Place and track department orders
Receive orders and properly label assets and enter information into appropriate tracking databases
Audit existing technology assets to ensure accurate inventories
Facilitating submission of PO and invoice packets to accounts payable for processing
Serve as the main point of contact for updates and additions to the district website
Make edits to the overall design and content of the district website at the direction of the building or program administrator
Proactively add relevant content to keep the website current and meaningful
Make edits to staff directory information to ensure that building or program staff is complete and accurate
Suggest edits to relevant portions of the website to building or program administrators