IT Operations Analyst III

State of Nebraska • Lincoln, NE

7d • Onsite

About The Position

Under limited supervision and direction of the IT Supervisor, Performs major IT functions; Responsible for planning, designing, development, optimization, documentation, maintenance, and performance of the State's IT environments. establishes procedures, guidelines and standards; performs related work as assigned. This position will be responsible for mentoring and guiding systems engineers with advanced problem resolution skills.
The Office of the Chief Information Officer does not sponsor STEM or non-immigrant work visas for this position.

Requirements

• Associate’s or other similar two year technical degree in computer engineering/science, communications/electronic equipment, or related discipline of study AND three to five years of work experience strategic work planning, and conducting the installation, maintenance, and upgrade of equipment and components of a large communications network in addition to performing the analysis of network/electronics equipment and preparing related technical recommendations; three additional years of applicable work experience can be substituted for a degree.
• Any equivalent combination of education and experience will be considered.
• Advanced knowledge of computer hardware and software.
• General knowledge of local and wide area network systems.
• Knowledge of client/server network protocols and Internet/Intranet applications.
• Skill in delivering responsive, quality customer service.
• Ability to write clear and concise documentation of systems and procedures.
• Ability to successfully apply information engineering techniques; ability to design a data centered information system; ability to effectively design and use relational databases; ability to effectively test and debug systems and programs.
• Ability to accurately estimate time and cost requirements in project development and implementation.
• Ability to read, understand, and apply information from technical manuals.
• Ability to plan, organize, and meet schedules and time lines for assigned work.
• Regular and reliable attendance required.

Nice To Haves

• A working knowledge of infrastructure, server environments, application management, and basic networking.

Responsibilities

• Planning, designing, development, optimization, documentation, maintenance, and performance of the State's IT environments.
• Establishing procedures, guidelines and standards.
• Mentoring and guiding systems engineers with advanced problem resolution skills.
• Provide technical support at a technical lead level for our IT environments on premise and in the cloud.
• Acting as a technical liaison between upper management and subordinate teammates and offer support to our clients.
• Developing and maintaining procedures and processes.
• Creating documentation.
• Assisting clients and other information technology employees.
• Other duties as assigned and within the scope of the classification.

Benefits

• 13 paid holidays
• Vacation and sick leave that begin accruing immediately
• Military leave
• 156% state-matched retirement
• Tuition reimbursement
• Employee assistance program
• 79% employer paid health insurance plans
• Dental and vision insurance plans
• Employer-paid $20,000 life insurance policy
• Public Service Loan Forgiveness Program (PSLF) through the Federal government
• Wide variety and availability of career advancement as the largest and most diverse employer in the State
• Opportunity to be part of meaningful work and make a difference through public service
• Training and Development based on your career aspirations
• Fun, inviting teammates
• A safe and secure environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree