IT Operations Analyst II

Conduent•Sandy, UT

9h•Hybrid

About The Position

We are seeking a skilled Data Center Technician to join our operations team. The ideal candidate has hands-on experience with copper and fiber cabling, troubleshooting physical IT infrastructure, and maintaining uptime in high-availability environments. You’ll play a key role in ensuring that our data center meets its service level agreements (SLAs) and operates efficiently 24/7. This role is currently involved with a Data Center Migration, requiring flexibility to cover two separate Data Centers, sometimes at one or the other. The day-to-day responsibilities include responding promptly to incident tickets and change requests to meet SLA and uptime commitments, installing hardware, servers, network equipment, building server racks/cabinets, coordinating with installing and energizing rack PDUs, and installing and replacing data center equipment components (memory, hard disk/SSD, power supply, etc.) and troubleshooting physical network layer issues.

Requirements

3-5 years of total work experience
Proficient in MS Office products
IT Troubleshooting
Familiarity with servers - Virtual, blade and physical (VM Ware, Cisco UCS, HP 3Par)
Familiarity with network principles (Cisco)
Enterprise Data Center Experience
Proficient in copper (Cat6, Cat6A) and fiber (single-mode, multi-mode) termination and testing.
Strong understanding of data center workflows, cabling standards (TIA/EIA), and safety protocols.
Ability to lift and install physical hardware in racks as part of daily responsibilities.
Communication skills are very important- this individual will communicate by email, phone, and instant messaging.

Nice To Haves

Experience in HP 3Par, Cisco UCS Blade Servers, EMC Storage
Experience in Cisco networks
Knowledge of data center information management is a strong preference with some type of experience in an inventory management system
Troubleshooting knowledge and background in hardware overall

Responsibilities

Rigorously follow accepted Standard Operating Procedures (SOP), current ASHRAE and TIA Data Center Standards and Best Practices.
Ensure point-in-time accuracy of all Data Center Assets and asset tracking.
Work in partnership within the Facility team to coordinate preventative maintenance on owned systems which support the data center.
Monitor and maintain data center environmental systems (power, cooling, rack management, connectivity) to ensure consistent uptime.
Support provisioning, migrations, and decommissioning of IT equipment.
Collaborate with network and systems teams to resolve incidents promptly and meet SLA performance targets.
Document all work activity, update asset databases, and maintain accurate equipment labeling.
Participate in on-call rotations or scheduled maintenance windows as required.
Ensure compliance with all applicable laws, corporate policies and procedures including Information Protection (IP) and Sarbanes-Oxley (SOX) compliance, ISO, PCI, SOC, and NIST.
Respond promptly to incident tickets and change requests to meet SLA and uptime commitments.
Install hardware, servers, network equipment, and build up server racks/cabinets.
Coordinate with installing and energizing rack PDUs.
Install and replace data center equipment components (memory, hard disk/SSD, power supply, etc.) and troubleshoot physical network layer issues.