IT Operations Analyst II

Conduent • Sandy, UT

2d • Onsite

About The Position

The IT Operations Analyst II will work on problems of diverse scope where
analysis of data requires evaluation of identifiable factors. Demonstrate good
judgment in selecting methods and techniques for obtaining solutions. Network
with senior internal and external personnel in own area of expertise.

Requirements

• Possess excellent communication skills, interacting with all levels of management communicating issues with people, process, and technology.
• Display interpersonal and teamwork skills.
• Possess the ability to work on call shifts as necessary.
• Understand how to support a network in a corporate environment.
• Have an Associates or bachelor’s degree in a related field or equivalent work experience.

Responsibilities

• Performing incident and change work with regards to Network technology.
• Resolving trouble tickets
• Responding to a reported service incident, identifying the cause, and working with other teams to solve issues.
• Prioritizing incidents according to their urgency and influence on the business.
• Collaborating with the incident management team to ensure that all protocols are diligently followed.
• Adjusting the incident management process as required to ensure its effectiveness.

Benefits

• Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
• Retirement Savings: We will support you as you save for your future.
• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
• Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree