IT Operations Analyst I

Essex Property Trust • Irvine, CA

1d • $25 - $29 • Hybrid

About The Position

We are looking for a detail-oriented and proactive IT Operations Analyst I to join our team with a focus on Technical Asset Management and Telecom Operations. This role involves managing IT and telecom assets throughout their lifecycle, ensuring seamless operations, cost-effectiveness, and compliance with organizational standards. The ideal candidate will have a foundational understanding of IT and telecom systems, exceptional problem-solving skills, and a commitment to operational excellence.

Requirements

• High school diploma or equivalent; additional certifications are a plus.
• Familiarity with current Windows and Office versions; Macintosh experience is beneficial.
• Hands-on experience in hardware provisioning, configuration, maintenance, and troubleshooting.
• Strong verbal and written communication skills.
• A collaborative mindset and ability to work effectively in a team environment.

Nice To Haves

• 2+ years of experience in IT operations or a related field (preferred).
• Familiarity with asset management tools and systems (e.g., ServiceNow).
• Strong understanding of telecom systems (e.g., PBX, VoIP, SIP) and networking fundamentals.
• Proficiency in Microsoft Office 365 Suite.
• Excellent organizational and multitasking abilities.
• Strong analytical and problem-solving skills.
• Exceptional communication and stakeholder management capabilities.

Responsibilities

• Manage the full lifecycle of IT and telecom assets, from procurement to decommissioning.
• Maintain a comprehensive and accurate asset inventory for hardware, software, and telecom equipment.
• Develop and enforce policies for asset allocation, usage, and disposal to ensure compliance and efficiency.
• Collaborate with vendors to negotiate optimal pricing, contracts, and service agreements.
• Oversee telecom infrastructure, including VoIP systems, mobile devices, and enterprise communication tools.
• Monitor telecom network performance, identify inefficiencies, and implement timely solutions.
• Coordinate with service providers to ensure timely maintenance, upgrades, and issue resolution.
• Evaluate and recommend telecom technologies to align with the organization’s strategic objectives.

Benefits

• medical
• dental
• vision
• paid parental leave
• 401k employer match
• excellence rewards
• wellness programs
• 12 paid holidays
• 15 PTO days
• housing discount of 20%
• Annual Bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED