IT Operations Analyst I

Essex Property TrustIrvine, CA
$25 - $29Hybrid

About The Position

We are looking for a detail-oriented and proactive IT Operations Analyst I to join our team with a focus on Technical Asset Management and Telecom Operations. This role involves managing IT and telecom assets throughout their lifecycle, ensuring seamless operations, cost-effectiveness, and compliance with organizational standards. The ideal candidate will have a foundational understanding of IT and telecom systems, exceptional problem-solving skills, and a commitment to operational excellence.

Requirements

  • High school diploma or equivalent; additional certifications are a plus.
  • Familiarity with current Windows and Office versions; Macintosh experience is beneficial.
  • Hands-on experience in hardware provisioning, configuration, maintenance, and troubleshooting.
  • Strong verbal and written communication skills.
  • A collaborative mindset and ability to work effectively in a team environment.

Nice To Haves

  • 2+ years of experience in IT operations or a related field (preferred).
  • Familiarity with asset management tools and systems (e.g., ServiceNow).
  • Strong understanding of telecom systems (e.g., PBX, VoIP, SIP) and networking fundamentals.
  • Proficiency in Microsoft Office 365 Suite.
  • Excellent organizational and multitasking abilities.
  • Strong analytical and problem-solving skills.
  • Exceptional communication and stakeholder management capabilities.

Responsibilities

  • Manage the full lifecycle of IT and telecom assets, from procurement to decommissioning.
  • Maintain a comprehensive and accurate asset inventory for hardware, software, and telecom equipment.
  • Develop and enforce policies for asset allocation, usage, and disposal to ensure compliance and efficiency.
  • Collaborate with vendors to negotiate optimal pricing, contracts, and service agreements.
  • Oversee telecom infrastructure, including VoIP systems, mobile devices, and enterprise communication tools.
  • Monitor telecom network performance, identify inefficiencies, and implement timely solutions.
  • Coordinate with service providers to ensure timely maintenance, upgrades, and issue resolution.
  • Evaluate and recommend telecom technologies to align with the organization’s strategic objectives.

Benefits

  • medical
  • dental
  • vision
  • paid parental leave
  • 401k employer match
  • excellence rewards
  • wellness programs
  • 12 paid holidays
  • 15 PTO days
  • housing discount of 20%
  • Annual Bonus program
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