Sr. IT Operations Analyst
About The Position
Join us in our fast-paced support to the Space Development Agency (SDA). Recognized as the Department of Defense's constructive disruptor for space acquisition, SDA delivers space-based capabilities to the joint warfighter to support terrestrial missions through development, fielding, and operation of the Proliferated Warfighter Space Architecture. SDA capitalizes on a unique business model that values speed and lowers costs by harnessing commercial development to achieve a proliferated architecture and enhance resilience. We are seeking a Sr. Information Technology (IT) Operations Analyst to support SDA’s mission. This role serves as the primary on-site Enterprise Operations (EO) representative responsible for the day-to-day management and support of IT for SDA.
Requirements
- BA or BS or Technical Certifications equivalent required.
- TS/SCI required
- 8 + years directly related exp
- Comptia Security+ certification required
- Excellent customer service skills
- Ability to work in fast paced environment
Responsibilities
- Provides customer service focused support acting as the primary liaison for questions, tickets, support, and actions between SDA staff and local network service providers.
- Assist with planning, acquisition, installation, maintenance, and operation of information management systems, infrastructure, hardware, and software – including classified locations and systems as appropriate.
- Support the management of all aspects of EO-supported IT to ensure efficient and responsive agency operations to include fiber-optic based telecommunication systems, information networks, and secure equipment (secure voice/data/facsimile/video) as relevant.
- Coordinates and supports the SDA property manager with collecting, tracking, and reporting property accountability of all EO-supported IT equipment and software.
- Collect IT requirements and coordinate IT resources for incoming SDA staff, as needed.
- Develop short- and long-term plans for appropriation of, assignment of, and operations of communication equipment and office/IT equipment to support the agency's mission.
- Work with the local service provider to support SDA’s IT needs, including support the process or performing provisioning of new accounts and deployment of equipment.
- Coordinate and submit IT tickets and services, fix technology and access related issues, process new employees, and in general maintain a well-functioning IT infrastructure across SDA’s IT.
- Work hand-in-hand with EO’s other local staff to ensure coordinated and comprehensive support is delivered.
- Support the coordination, receipt, and delivery of office supplies and IT and office supplies in collaboration with the Records Management and Business Operations Management teams.
- Escort uncleared guests and vendors, as needed.
- Support other administrative duties on behalf of EO, as needed.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
