IT Operations Analyst I

Conduent

3d • Remote

About The Position

This position aims to ensure that IT services and infrastructure adhere to operational standards by executing operational processes and procedures. The role is responsible for maintaining the support infrastructure necessary for effective incident resolution.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or related fields
• Advanced English proficiency
• 1 year of experience in network, server, and storage support
• 1 year of experience in incident and service outage management
• 1 year of experience with ticketing systems
• Experience managing Microsoft 365 licensing in an enterprise environment
• Working knowledge of Microsoft 365 licensing models, SKUs, and entitlement structures
• Strong analytical skills with the ability to interpret licensing and financial data
• Experience working with large user populations and complex organizational structures
• Ability to collaborate effectively with technical and non‑technical stakeholders
• Strong attention to detail and operational discipline

Nice To Haves

• Experience supporting organizations with 10,000+ users
• Familiarity with license management through Entra ID, Intune, or similar identity and device management platforms
• Experience with financial forecasting, budgeting, or cost management related to SaaS licensing
• Advanced skills in Excel, reporting tools, or data visualization platforms
• Proficiency with Microsoft Graph API and Entra ID Powershell

Responsibilities

• Manage pending tickets according to priority order or level of criticality
• Work remotely with different support teams
• Knowledge of information technologies for diagnosing systems, servers, networks, and cybersecurity issues
• Assist senior operations engineers in designing and implementing new solutions
• Help maintain and update documentation
• Resolve virtualization issues
• Participate in planning sessions, daily meetings, and backlog review sessions
• Perform other assigned duties
• Comply with all company policies and standards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level