IT Operations Analyst and Data Specialist
About The Position
The IT Operations Analyst and Data Specialist serves as the operational bridge between AIER’s business departments and IT. The role focuses on optimizing business systems, workflows, documentation, reporting, and technology-enabled process improvement. It maintains and improves workflows across platforms including Jotform, Formstack, Microsoft 365, Power Automate, SharePoint, Salesforce, and Microsoft Forms, helping the organization make effective use of its existing technology investments. Working with departments across the organization, the position identifies repetitive work, manual processes, reporting challenges, and opportunities for automation. It also supports software implementations and general IT operations as priorities require. The role is based on site in Great Barrington, Massachusetts, reports to the IT and Security Manager, and is full-time and FLSA exempt.
Requirements
- Three or more years of experience in IT operations, business systems administration, systems analysis, or a similar technical operations role.
- Hands-on experience administering or supporting SaaS business applications such as Microsoft 365, SharePoint, Salesforce, Jotform, Formstack, or comparable platforms.
- Experience building workflow automations using Power Automate, form automation tools, or similar low-code/no-code platforms.
- Experience gathering requirements from nontechnical stakeholders and translating business needs into practical, maintainable technology solutions.
- Ability to independently troubleshoot application, workflow, permissions, integration, and data issues.
- Experience creating and maintaining SOPs, process documentation, knowledge base articles, process maps, and user guides.
- Working knowledge of data management concepts, including data quality, standardization, reporting, imports/exports, and basic integration concepts.
- Experience supporting software implementations, including testing, user acceptance testing, rollout, vendor coordination, and end-user adoption.
- Strong written and verbal communication skills, with the ability to explain technical concepts clearly to nontechnical colleagues.
- Strong analytical, organizational, and problem-solving skills, including the ability to identify inefficient or repetitive processes and recommend improvements.
- Ability to manage multiple operational projects and priorities with limited day-to-day supervision.
- Sound judgment and discretion when working with organizational systems, data, and confidential information.
- Commitment to AIER’s mission and classical liberal principles.
Nice To Haves
- Experience in a nonprofit, education, research, or professional-services environment.
- Experience with Microsoft Power Platform, including Power Automate and SharePoint.
- Familiarity with APIs, webhooks, system integrations, and basic data transformation concepts.
- Experience with process mapping or business process improvement.
- Relevant Microsoft, Salesforce, CompTIA, or similar technology certifications.
Responsibilities
- Build, maintain, and improve workflow automations using Jotform, Formstack, Power Automate, SharePoint, Salesforce, and related business systems.
- Partner with departments to identify repetitive work, manual processes, reporting challenges, and opportunities for technology-enabled process improvement.
- Serve as a primary liaison between departments and IT for business application support, workflow improvement, and operational technology initiatives.
- Gather business needs, evaluate existing technology capabilities, recommend process improvements, and coordinate practical technology solutions.
- Create and maintain SOPs, IT documentation, process maps, knowledge base articles, employee guides, and workflow documentation.
- Develop dashboards and reports that improve data quality, standardize workflows, automate recurring reporting, and support leadership decision-making.
- Support software implementations, vendor coordination, testing, rollout communications, and user acceptance testing.
- Coordinate business system integrations to reduce duplicate data entry and improve consistency across platforms.
- Evaluate departmental technology requests and identify opportunities to use existing systems before additional software is purchased.
- Provide employee training and guidance on business applications, workflows, and technology best practices to encourage consistent adoption and effective use of existing systems.
- Assist with helpdesk, onboarding, inventory, and equipment deployment when operational priorities require additional IT support.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
