IT & Operational Technology (OT) Field Technician

Royal Vopak • Los Angeles, CA

11d • Hybrid

About The Position

Vopak is seeking a proactive, hands-on Junior to Mid-Level IT/OT Field Technician to drive IT modernization and maintain critical Operational Technology systems across our West Coast terminals. In this vital dual-purpose role, you will ensure maximum system uptime and regulatory compliance to keep our industrial operations running smoothly. Guided by senior technical leaders, this position offers tremendous growth potential for a driven professional eager to rapidly expand their expertise across both corporate IT and industrial environments.

Requirements

• Associate’s degree or relevant technical training
• Proficient in English
• 2–4 years of hands-on IT field support experience
• Capable of serving independently as the primary on-site technical contact to ensure service continuity and stable terminal operations.
• Advanced troubleshooting skills, with a proven ability to rapidly diagnose and resolve hardware, Windows endpoint, mobile, and network issues under pressure to minimize operational downtime.
• Solid working knowledge of Active Directory provisioning, basic network diagnostics (VLANs, switches, Wi-Fi), and meeting room collaboration technologies like Google Workspace and AV systems.
• Experienced in managing incidents and requests using ITIL-based processes (ServiceNow preferred) and maintaining highly accurate asset inventory and CMDB configuration data.
• Disciplined, detail-oriented approach to security, access control, endpoint governance, and strict adherence to enterprise cybersecurity and regulatory standards.
• Applicants must be eligible to work in the United States. The Company will not sponsor immigration or work visas.

Nice To Haves

• Actively pursue continuous professional development
• Preferably carry relevant certifications (CompTIA A+/Network+, ITIL, etc.)
• High learning agility and an eagerness to master Operational Technology (OT) and automation systems under senior guidance
• Prior exposure to industrial, maritime, or energy environments.

Responsibilities

• Provide comprehensive on-site troubleshooting for hardware, mobile devices, peripherals, and Google-native AV/meeting room technologies.
• Manage and resolve end-user incidents, requests, and problems via ServiceNow.
• Maintain highly accurate IT asset data, lifecycle compliance, and CMDB records.
• Drive IT modernization initiatives and collaborate smoothly with Global IT teams, regional leaders, and external vendors.
• Deliver immediate, hands-on triage and troubleshooting for mission-critical OT systems to minimize operational downtime.
• Enforce robust OT security protocols, including network segmentation and strict compliance with maritime cybersecurity regulations.
• Proactively identify and resolve system vulnerabilities and application deployment issues across terminal environments.
• Manage the precise inventory, configuration, and lifecycle of vital operational technology infrastructure.

Benefits

• Various flexible and hybrid work schedules.
• Competitive, market-based compensation package depending on your experience and knowledge.
• Career development and growth opportunities.
• Medical / Dental / Vision Insurance
• Flexible Spending Account Options
• Short Term/Long Term Disability Insurance
• Basic and Supplemental Life/AD&D Insurance
• 401(k) Incentive Savings Plan
• Paid Holidays (Fixed and floating)
• Paid Time Off and Sick Days
• Tuition Reimbursement
• Employee Assistance Program
• Accident Insurance
• Legal Plan
• Critical Illness Insurance
• Hospital Indemnity Insurance
• ID Theft Insurance
• Universal Life

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree