IT & Operational Technology (OT) Field Technician

Vopak•Los Angeles, CA

1d•$78,000 - $90,000•Hybrid

About The Position

Vopak helps the world flow forward. We store the energy of today and tomorrow. But behind our impressive terminals and tanks, it is our people who make the difference. Guided by our culture of Trust, Collaboration, and Courage, we focus on creating an impact that brings the opportunity to grow and to make a real difference. As an IT & OT Field Technician, you will play a key role in realizing our ambitions while building both the future of Vopak and your own. Vopak is seeking a proactive, hands-on Junior to Mid-Level IT/OT Field Technician to drive IT modernization and maintain critical Operational Technology systems across our West Coast terminals. In this vital dual-purpose role, you will ensure maximum system uptime and regulatory compliance to keep our industrial operations running smoothly. Guided by senior technical leaders, this position offers tremendous growth potential for a driven professional eager to rapidly expand their expertise across both corporate IT and industrial environments.

Requirements

Associate’s degree or relevant technical training.
Proficient in English.
2–4 years of hands-on IT field support experience.
Capable of serving independently as the primary on-site technical contact to ensure service continuity and stable terminal operations.
Advanced troubleshooting skills, with a proven ability to rapidly diagnose and resolve hardware, Windows endpoint, mobile, and network issues under pressure to minimize operational downtime.
Solid working knowledge of Active Directory provisioning, basic network diagnostics (VLANs, switches, Wi-Fi), and meeting room collaboration technologies like Google Workspace and AV systems.
Experienced in managing incidents and requests using ITIL-based processes (ServiceNow preferred) and maintaining highly accurate asset inventory and CMDB configuration data.
Demonstrate high learning agility and an eagerness to master Operational Technology (OT) and automation systems under senior guidance.
Apply a disciplined, detail-oriented approach to security, access control, endpoint governance, and strict adherence to enterprise cybersecurity and regulatory standards.
Applicants must be eligible to work in the United States. The Company will not sponsor immigration or work visas.

Nice To Haves

Actively pursue continuous professional development.
Preferably carry relevant certifications (CompTIA A+/Network+, ITIL, etc.).
Prior exposure to industrial, maritime, or energy environments.

Responsibilities

Provide comprehensive on-site troubleshooting for hardware, mobile devices, peripherals, and Google-native AV/meeting room technologies.
Manage and resolve end-user incidents, requests, and problems via ServiceNow.
Maintain highly accurate IT asset data, lifecycle compliance, and CMDB records.
Drive IT modernization initiatives and collaborate smoothly with Global IT teams, regional leaders, and external vendors.
Deliver immediate, hands-on triage and troubleshooting for mission-critical OT systems to minimize operational downtime.
Enforce robust OT security protocols, including network segmentation and strict compliance with maritime cybersecurity regulations.
Proactively identify and resolve system vulnerabilities and application deployment issues across terminal environments.
Manage the precise inventory, configuration, and lifecycle of vital operational technology infrastructure.

Benefits

Various flexible and hybrid work schedules.
Competitive, market-based compensation package depending on your experience and knowledge.
The target compensation for this role is $78,000.00 to $90,000.00 per year.
Career development and growth opportunities.
Medical / Dental / Vision Insurance
Flexible Spending Account Options
Short Term/Long Term Disability Insurance
Basic and Supplemental Life/AD&D Insurance
401(k) Incentive Savings Plan
Paid Holidays (Fixed and floating)
Paid Time Off and Sick Days
Tuition Reimbursement
Employee Assistance Program
Accident Insurance
Legal Plan
Critical Illness Insurance
Hospital Indemnity Insurance
ID Theft Insurance
Universal Life