IT Operation Engineer

Newmark•New York, NY

3d•$65,000 - $75,000•Onsite

About The Position

The IT Operations Engineer delivers exceptional, personalized technology support to clients across all work environments. This position ensures seamless operation of all technology systems—on-premises, cloud, and mobile—providing proactive solutions and rapid response to maintain an uninterrupted user experience. The role requires discretion, professionalism, and a commitment to excellence in every interaction.

Requirements

Advanced knowledge of Microsoft 365 and Entra ID (Azure AD), Exchange Online, SharePoint/OneDrive, and Windows/macOS endpoint management; familiarity with Copilot and other AI-powered productivity tools.
Proficiency in mobile device management platforms (Intune, Jamf) for iOS/Android/macOS, and secure remote access technologies (VPN, Zero Trust Network Access, RMM tools).
Strong understanding of modern networking (SD-WAN, Wi-Fi 6/7), unified communications platforms (Teams, Zoom), and security protocols including MFA and Zero Trust.
Experience with cloud backup and disaster recovery solutions, endpoint detection and response (EDR)/next-gen antivirus, email security tools, and system performance tuning.
Familiarity with automation and scripting (PowerShell, Python) to streamline routine support tasks.
Hands-on desktop support skills, including PC/Mac hardware break-fix, OS imaging and deployment, printer/peripheral setup, and A/V and conference room equipment support.
Exceptional communication and interpersonal skills.
Ability to work under pressure with urgency and precision.
High level of discretion and professionalism.
Strong problem-solving and analytical skills.
Adaptability and eagerness to learn emerging technologies in a fast-changing IT landscape.
Bachelor’s Degree in a computer-related field preferred (or equivalent professional experience).
5+ years of progressive IT support experience, with at least 2+ years in executive or VIP technology support.
Proven expertise in Ethernet network environments, enterprise-grade peripherals, and advanced troubleshooting.
Hands-on experience with server platforms (HP, Lenovo, or equivalent), including deployment and monitoring tools.
Solid desktop support background, including ticketing systems, asset/inventory management, and new-hire onboarding/offboarding.
Strong background in Microsoft ecosystems (Windows Server, Exchange, O365) and mobile device management (iOS, Android).
Familiarity with cloud technologies, remote access solutions, and collaboration platforms.
Understanding of TCP/IP, DHCP, DNS, WINS, and network security principles.
Proficiency in endpoint security, backup solutions, and disaster recovery planning.
Exceptional communication skills (verbal and written) with the ability to interact confidently with senior executives.
Strong analytical and problem-solving skills with a proactive mindset.
Project management experience for technology rollouts and upgrades.
High level of discretion and professionalism when handling sensitive information.
Ability to work independently and as part of a team in a fast-paced, high-pressure environment.
Must be available for on-site support 5 days/week, flexible for after-hours/on-call needs, and committed to white-glove, premium service.

Nice To Haves

Willingness to travel occasionally (minor travel required) to support executive locations or offices as needed.

Responsibilities

Diagnose and resolve complex technical problems across hardware, cloud applications, SaaS platforms, and connectivity (Wi-Fi, VPN, and Zero Trust network access) with minimal downtime.
Provide hands-on desktop and deskside support, including hardware setup, software installation, peripheral configuration, and workstation troubleshooting for executive offices.
Ensure strict adherence to data privacy and security protocols, including multi-factor authentication, endpoint detection and response (EDR), and Zero Trust principles, when handling sensitive information.
Advise executives on emerging technologies, cloud upgrades, and optimizations tailored to their workflows and preferences.
Participate in planning and execution of cloud-based business continuity and disaster recovery strategies, including data redundancy and rapid failover, for executive systems.
Maintain clear documentation of configurations and processes using modern knowledge-base and ticketing platforms. Provide discreet training and guidance to VIPs on new tools and workflows as needed.
Other duties may be assigned.