IT Manager (IT Operation Manager)

State of Louisiana•Baton Rouge, LA

1d•Onsite

About The Position

Do you enjoy being a self-driven system and support manager, love what you do and want to make a difference? Come join us. At TRSL, we give back to our state’s teachers by providing retirement security and excellent service. Join our dynamic and innovative system and user support team as their new manager, where you'll have the opportunity to lead a talented and enthusiastic group of professionals who are passionate about delivering cutting-edge solutions. As a key and an experienced manager of our IT team, you'll be responsible for overseeing the technical aspects of our infrastructure and application systems, providing top-notch user support, and collaborating with cross-functional teams to drive business growth.

Requirements

Seven years of experience in information technology; OR Six years of full-time work experience in any field plus five years of experience in information technology; OR An associate's degree in information technology plus five years of experience in information technology; OR A bachelor’s degree plus five years of experience in information technology; OR A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus four years of experience in information technology; OR A master’s degree plus four years of experience in information technology.
Strong ability to organize and direct oneself and effectively supervise others.
Strong ability to influence and manage technical teams and have them perform their jobs effectively, and have them take responsibility for making decisions within their own areas.
Strong vision and ability to develop and execute a strategic plan that aligns with the TRSL's goals and objectives.
Proven ability to understand and support data center operations, including monitoring, maintenance, and troubleshooting.
Proven ability to manage and support network and server infrastructure, including configuring, monitoring, and troubleshooting.
Proven ability to provide exceptional customer service, including responding to customer inquiries, resolving issues, and escalating concerns when necessary.
Proven ability to use help desk software, including ticketing systems, to manage and resolve customer issues.
Ability to comprehend complex technical topics and specialized information.
Ability to communicate effectively with others using the spoken word in meetings and in writing clearly and concisely.

Nice To Haves

TRSL encourages professional growth in a number of ways including professional development plans and career progression groups through SCS.
We also offer financial assistance for professional certifications and postsecondary/graduate-level courses.
TRSL will consider candidates eligible for full-time work/practical training in Curricular Practical Training (CPT) or Optional Practical Training (OPT) student status.

Responsibilities

Serve as the IT Manager in the System and Support section of the IT Department.
Responsible for the operational leadership, strategic planning, and continuous improvement of the organization's Helpdesk Support Team and Data Center Operations.
Ensures the stability, security, and efficiency of end-user support services and core infrastructure systems.
Conduct regular performance reviews to assess team member performance and provide recommendations for improvement.
Manage complex development projects using appropriate project tools to outline risk activities, assigned resources and deadline dates taking into account dependencies and resource availability.
Develop and execute a strategic plan that aligns with the TRSL's goals and objectives.
Understand and support data center operations, including monitoring, maintenance, and troubleshooting.
Determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Manage and support network and server infrastructure, including configuring, monitoring, and troubleshooting.
Provide exceptional customer service, including responding to customer inquiries, resolving issues, and escalating concerns when necessary.
Use help desk software, including ticketing systems, to manage and resolve customer issues.
Encourage and lead by example System and user support teams to collaboratively and successfully work towards given goals and deadlines.
Provide guidance and feedback to help others strengthen specific knowledge/skill areas.
Identify necessary technical and personal skills that need to be built across the technical teams, identify relevant courses and make these available where possible to the relevant staff.
Comprehend complex technical topics and specialized information.
Share technical knowledge with own staff, with other IT staff and with Agency staff at the appropriate level as and when necessary.
Foster a culture of innovation, continuous learning, and professional growth within the team.
Communicate effectively with others using the spoken word in meetings and in writing clearly and concisely.