IT Network & Telecom Engineer

Weisiger Group•Charlotte, NC

34d

About The Position

The IT Network & Telecom Engineer provides system administration, technical leadership, and support for complex enterprise network environments. The role supports and administers enterprise systems powered by network equipment and third-party telecommunications providers, including routers, firewalls, switches, access points, and structured cabling. It requires broad IT knowledge and a deep understanding of networking technologies and related disciplines. The engineer contributes to infrastructure technology strategy and planning, leads complex projects from concept through implementation, and integrates project outcomes into operations. The role independently troubleshoots complex issues, advises customers and teams, defines and maintains technology standards, and serves as a subject matter expert and mentor. The position has no supervisory responsibilities. Work requirements may involve after-hours, weekend, and holiday work to meet project requirements.

Requirements

Associate or bachelor’s degree in Information Systems, Computer Science, or a related computer or engineering field, or equivalent relevant Information Systems work experience.
Understanding of OSI and TCP/IP network models.
In-depth knowledge of DNS, DHCP, WINS, TCP/IP, SMTP, SNMP, PXE, NAT, VPN, LAN/WAN topologies, VLANs, transports, and routing.
Solid understanding of networking topologies and technologies.
Administration experience with network management and monitoring tools.
Administration experience with web monitoring tools.
Administration experience with network IDS/IPS security systems.
Administration experience with firewalls, including Check Point or Cisco.
Administration experience with Layer 2 and Layer 3 switching.
Administration experience with Cisco routing.
Administration experience with VLANs and connectivity technologies.
Ability to read, analyze, and interpret technical journals, financial reports, and legal documents; respond to inquiries and complaints; write to prescribed formats; and present information effectively to management, public groups, and boards.
Ability to define problems, collect data, establish facts, draw valid conclusions, interpret technical instructions in mathematical or diagram form, and work with abstract and concrete variables.
Ability to perform the essential job functions, with reasonable accommodations where applicable.
Ability to work after hours, weekends, or holidays when project requirements necessitate it.
Ability to meet the stated physical demands, including frequently moving up to 25 pounds.

Nice To Haves

Cisco certifications such as CCNA, CCNP, or CCIE, or equivalent hands-on experience.
Experience in a cloud computing or virtualization environment.
Experience providing technical leadership, consulting, and mentoring.

Responsibilities

Provide day-to-day support and administration of enterprise systems, network equipment, and third-party telecommunications services.
Contribute to short- and long-term infrastructure technology strategy and planning.
Drive issues through resolution, lead technical bridges, and provide troubleshooting direction and recommendations.
Plan and direct multiple projects, develop strategies and proposals, communicate plans, and integrate projects into operations.
Manage simultaneous, time-sensitive projects and adjust priorities to changing business needs.
Participate in defining architecture and technology standards for cloud computing or virtualization environments.
Consult with customers and teams on solution design, implementation, system integration, and migration; work with senior decision makers on strategic alternatives.
Serve as a subject matter expert on network technologies and provide technical expertise across business functions.
Document project plans and align resources with milestones and timelines; drive requirements from concept through completion.
Plan and implement hardware and operating system software upgrades across network devices, following change-management procedures.
Configure, install, maintain, and upgrade network components across company sites and campuses; manage configuration options, tools, and documentation.
Follow fixed-asset and disposal procedures, design equipment replacement plans, and maintain spare hardware inventory as appropriate.
Troubleshoot complex problems, determine root causes, inform management when necessary, and design remote-support architecture.
Coordinate with support vendors and review checklists and scripts to develop solutions.
Keep users informed about trouble-ticket status, follow up, and track customer satisfaction.
Evaluate performance problems, determine appropriate action, and optimize network components and systems.
Use modeling software to analyze capacity and growth, recommend improvements, and ensure capacity and resource planning meet specifications.
Develop and implement contingency plans, including disaster recovery, capacity planning, and hardware refresh plans for critical systems.
Review vendor proposals for hardware and software, work with vendors on initial setups, and obtain knowledge transfer.
Select appropriate techniques to achieve results and document complex technical issues and designs in accordance with regulatory requirements.
Advocate for operating procedures, policies, and processes; ensure systems are integrated into operations.
Research and evaluate hardware, software, and industry trends to support team development and operations.
Mentor less experienced staff and provide guidance to help team members develop networking and technical skills.
Perform other duties as assigned.