IT & Network Intern

ChargePoint•Campbell, CA

9d•Onsite

About The Position

ChargePoint is seeking an IT & Network Intern to join its IT team at the Campbell, California headquarters. This hands-on role works alongside IT engineers and help desk staff to support daily operations across corporate infrastructure, providing exposure to enterprise networking, endpoint management, cloud platforms, and user support. The intern will help triage and resolve help desk tickets, assist with hardware setup and deployments, support network troubleshooting, and contribute to ongoing IT projects. It is intended for someone studying IT, computer science, or a related field who wants practical experience in a corporate IT environment.

Requirements

Currently pursuing a bachelor’s degree in Information Technology, Computer Science, Network Engineering, or a related field.
Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, VLANs, and subnetting.
Familiarity with Windows and macOS operating systems.
Comfort working with hardware, including setting up laptops, monitors, docking stations, and printers.
Ability to communicate clearly with non-technical users when resolving support issues.
Self-starter who can follow documented procedures and ask questions when something is unclear.
Available to work on-site at ChargePoint’s Campbell, California headquarters.

Nice To Haves

Experience with a ticketing system such as Jira, ServiceNow, or Zendesk.
Exposure to MDM tools such as Intune, Kandji, or JumpCloud.
Familiarity with cloud platforms such as AWS or Azure.
CompTIA A+, Network+, or similar certification in progress.

Responsibilities

Triage and resolve help desk tickets, including laptop and desktop setup, account provisioning, and password resets.
Support onboarding and offboarding workflows by imaging machines, configuring profiles, and recovering equipment.
Troubleshoot LAN, WAN, Wi-Fi, and VPN connectivity issues at the Campbell office.
Assist the network team with switch, firewall, and access point monitoring and basic configuration tasks.
Support MDM tool administration using Intune, Kandji, and JumpCloud under the guidance of senior staff.
Help manage and deploy software through endpoint management platforms.
Provide hands-on AV support for conference rooms, town halls, and all-hands meetings.
Track hardware assets and coordinate with vendors for RMAs and replacements.
Maintain IT procedures, network diagrams, and runbooks in Confluence.
Support cloud infrastructure tasks in AWS and Azure environments as assigned.
Collaborate with IT staff using Jira for ticket tracking and Slack or Teams for communication.