IT Network Infrastructure Engineer III

Packaging Corporation of America•Lake Forest, IL

1d•Hybrid

About The Position

The purpose of this position is to provide implementation, configuration, support and troubleshooting of all hardware, operating systems, applications and policies related to the networks infrastructure. This position is part of the Information Technology Systems department, Network infrastructure group. This person will interface with internal and external personnel of varying degrees of technical proficiencies to design, maintain and troubleshoot the PCA network infrastructure. This position configures, deploys, patches, and upgrades switches, routers, firewalls, and other network infrastructure equipment using the appropriate tools and methods. This position performs troubleshooting of all network infrastructure systems. This position designs network infrastructure environments both LAN and WAN. This position performs the physical installation of equipment in a manufacturing environment. Additionally, this position will travel and manage assigned projects as needed by the IT department.

Requirements

Bachelor of Science, Information Technology Systems.
A minimum of 6 years previous work experience in related ITS area.
Expert understanding of all layers of the OSI model.
Proficient in the configuration and installation of Layer 2 / 3 switches and routers.
Advanced understanding of and experience with VLAN design and configuration.
Strong Packet capture analysis skills.
Experience investigating and resolving help desk service requests and use of help desk software.
Strong understanding of and experience with configuring IP, OSPF, BGP, VRRP, SLPP, HSRP on Avaya and Cisco switches and routers.
Experience with Avaya ERS and VSP switches.
Experience with network cabling and an understanding of basic ethernet cabling requirements.
Expert understanding of and experience with configuring and troubleshooting Enterprise class wireless networks. (Aerohive and Cisco)
Must be proficient in current Windows Operating Systems. Desktop and server.
Proficient in use of Linux.
Must have strong organizational skills to handle numerous details, deadlines, and requests.
Must have the ability to adapt to and work effectively and independently in a fast paced, multitasking environment.
Must thrive under pressure and maintain composure when troubleshooting even the most critical system failures.
Must be able to evaluate and prioritize tasks for efficiency and completeness.
Excellent verbal and written communication skills with the ability to effectively communicate with individuals throughout the company on departmental procedures, policies, and requests for information.
Able to work overtime as needed.
Must be able to interact effectively and professionally with all levels of plant and corporate personnel and with customers and vendors.
Must be able to complete all tasks associated with the installation/removal of networking equipment on a shop floor environment where equipment may be mounted in places only accessible by ladder.

Nice To Haves

ACSS/CCIE/WCNA certificates

Responsibilities

Configures, deploys, patches, and upgrades switches, routers, firewalls, and other network infrastructure equipment using the appropriate tools and methods.
Performs troubleshooting of all network infrastructure systems.
Designs network infrastructure environments both LAN and WAN.
Performs the physical installation of equipment in a manufacturing environment.
Travels and manages assigned projects as needed by the IT department.
Knows and follows policies and procedures of the company.
Shares information that would benefit other members of the team.
Finds ways to improve the delivery of service to customers.
Designs, configures, maintains and troubleshoots the PCA network and the various equipment and cabling that it consists of.
Provides in person and remote support of other team members, support engineers and end users.
Performs the physical installation of all switches, routers, firewalls, wireless access points and other various equipment.
Ensures the safety of themselves and their coworkers while operating in manufacturing environments and follows ALL safety precautions prescribed by the manufacturing facility.
Effectively thinks, troubleshoots and makes correct decisions that affect the business and manufacturing networks even when under intense pressure.
Responds to Remedy tickets and/or a variety of other issues.
Communicates with plant managers and other corporate managers.
Communicates with all PCA users.
Communicates with all ITS department personnel.
Communicates with customers/vendors.