IT Network Engineer

ADAMS COUNTY COMMUNICATIONS CENTER AUTHORITY•Commerce City, CO

74d•$101,900 - $152,800•Onsite

About The Position

The IT Network Engineer I plans, deploys, and maintains network infrastructure supporting 911 call center operations. The role helps ensure high availability, redundancy, security, and performance, and provides technical support for network-related issues. Working with Network Engineer II staff, system administrators, the technology team, stakeholders, and vendors, the engineer troubleshoots issues, performs routine changes and core networking tasks, and supports a diverse, multi-location network, radio systems, and—in some cases—other agencies’ networks that interface with the organization’s infrastructure. Work may take place in the ADCOM environment or at other facilities. The role requires availability 24/7/365, a scheduled on-call shift, after-hours support, and 24-hour remote support during that shift for events that occur. The position is full-time, exempt, and scheduled for 40 hours per work week. It is based at the Main Office in Commerce City, Colorado, and is classified as experienced.

Requirements

CompTIA Network+ or Cisco Certified Network Associate (CCNA) certification is required.
Experience and training in Windows servers, networking, and firewalls are required.
Ability to implement, administer, and troubleshoot network infrastructure devices, including routers, switches, firewalls, wireless access points, and controllers.
Strong understanding of network infrastructure and network hardware.
Experience troubleshooting multi-location networks.
Experience with advanced routing and switching technologies, including MPLS, Multi-VRF, OSPF, and BGP.
Experience with core switching technologies, including EtherChannel/vPC, VLANs, HSRP, and Spanning Tree.
Knowledge of firewall technologies, hardware, and software, including Cisco Firepower.
Knowledge of remote-access and site-to-site VPN technologies.
Knowledge of backup internet connections and basic failover concepts.
Knowledge of disaster recovery methods and network redundancy.
Experience with network monitoring tools, protocol analyzers, and protocol data flows.
Experience with security and system infrastructure concepts, and understanding of LAN and WAN technologies.
Ability to create accurate network diagrams and documentation for network design and planning; experience writing technical and business documentation.
Ability to follow detailed instructions, interpret technical drawings, and execute maintenance plans for technical resources.
Experience with Cisco Unity Connection (CUC) and Cisco Unified Communications Manager (CUCM).
Excellent verbal and written communication skills; ability to work collaboratively across teams and manage multiple tasks and projects; strong organizational, customer service, and project management skills.
Bachelor’s degree in computer science, information technology, or a related field is preferred; equivalent combinations of education, training, and experience may be considered.
Two or more years of hands-on IT technical experience using a combination of hardware, operating systems, and client-server applications in an enterprise-wide distributed computing environment is preferred.
Must obtain CJIS clearance within 30 days of hire.
Must have a valid Colorado driver’s license or be able to obtain one within 90 days of hire.
Must pass a pre-employment criminal background check, including CVSA; successful candidates must submit to a post-offer, pre-employment physical examination and medical history check if required.
Must be available for a scheduled on-call shift and provide 24-hour, seven-day remote availability during that shift.

Nice To Haves

CCNP, CCIE, CCDE, CCNSC, CompTIA Security+, or an equivalent certification.
Understanding of Cisco UCS, VMware, and multiple operating systems, including Windows and Linux.
Bachelor’s degree in computer science, information technology, or a related field.
Two or more years of hands-on IT technical experience in an enterprise-wide distributed computing environment.

Responsibilities

Provide Tier I and II technical support for network issues.
Monitor network performance and help ensure system availability and reliability.
Assist Network Engineer II staff with designing and implementing network solutions tailored to ADCOM’s needs.
Configure and install network devices and services, including routers, switches, firewalls, load balancers, and VPNs.
Maintain accurate network documentation, topology diagrams, labeling, inventory records, and records of configurations, changes, and maintenance activities.
Perform network maintenance and system upgrades, including service packs, patches, hotfixes, and security configurations.
Troubleshoot network issues promptly to minimize downtime.
Implement and oversee network security measures, protect sensitive data, and comply with relevant regulations, security policies, and standards.
Provide technical support and guidance to call center staff and other stakeholders.
Collaborate with IT team members and external vendors to resolve complex network issues.
Support radio systems and the organization’s multi-location network, and occasionally support other agencies’ networks that interface with the organization’s infrastructure.
Provide after-hours support and scheduled on-call remote support for critical IT-related events.
Generate regular reports on network performance, incidents, and resolution actions.
Assist in developing network-related policies and procedures.
Perform disaster recovery operations when required.
Prioritize tasks, manage time, and perform other related work as required.
Maintain up-to-date knowledge of emerging technologies and best practices.