IT MFG Support Specialist - Help Desk

3D Corporate Solutions • Monett, MO

4d

About The Position

IT Support Specialist – Help desk provides a hands-on customer support focused on desktop, mobile, and manufacturing operational technology and devices. The role is instrumental in maintaining day-to-day technology reliability, ensuring fast response and resolution of IT issues, and delivering excellent user support experience across the organization. This role requires a highly responsive individual capable of supporting both office and operational environments, with experience working alongside a Managed Service Provider (MSP).

Requirements

• Strong troubleshooting and problem‑solving skills.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize in a fast‑paced environment.
• Ability to create accurate, complete, and clearly documented incident tickets.
• Ability to collaborate and communicate effectively with subject matter experts.
• Strong working knowledge of Windows 11, Microsoft 365, remote support tools (SD Remote or similar), and virtualized environments.
• Strong working knowledge of Active Directory, DNS, DHCP, and file system permissions.
• Minimum 3 years of IT support experience with a strong end‑user customer focus.
• Ability to travel; minimum of 3–4 cross‑country trips per year required.

Nice To Haves

• CompTIA A+ certification is highly preferred.
• Experience working for a managed services organization (MSP) preferred.
• Knowledge of the ITIL framework preferred.
• Experience utilizing the Microsoft 365 Admin Center preferred.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Diagnose and resolve a wide range of technical issues.
• Escalate complex or unresolved issues to higher‑level support teams as appropriate.
• Ensure high levels of customer satisfaction through timely, accurate assistance.
• Provide feedback, guidance, and basic training to end users when needed.
• Participate in occasional after‑hours support as required.
• Deliver front‑line technical support for PCs, mobile devices, barcode scanners, desktop and label printers, and related peripherals.
• Respond to and resolve support tickets in alignment with established service level agreements (SLAs).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees