IT Manager

4Creeks, Inc.•Visalia, CA

10h•$35 - $45•Hybrid

About The Position

4Creeks is seeking a self-starting IT Manager to oversee IT operations and serve as the primary IT contact for all staff. This role requires a high degree of ownership and a proactive approach to driving improvements. Unlike a behind-the-scenes position, the IT Manager will be visible, setting up workstations, troubleshooting hardware in person, deploying conference room systems, and ensuring all offices feel well-supported. While an MSP handles remote support and ticketing (Level 1), the IT Manager's value lies in their presence, approachability, and hands-on involvement. This role reports to the Operations Manager and supports a co-managed IT environment for over 200 staff across multiple locations in California and Denver, CO.

Requirements

Hands-on experience with in-person hardware troubleshooting, resolving issues at the desk and in the field.
Experience with computer deployment tools and processes, including imaging, provisioning, and efficient machine setup.
Proficiency in identity management, understanding how Entra ID, M365, and on-prem AD work together for user, group, and policy management.
Experience with Microsoft 365 administration, including mailboxes, licensing, Teams, and SharePoint.
Understanding of networking fundamentals sufficient for troubleshooting connectivity and informed discussions with an MSP.
Experience with vendor and contract management, including software renewals and license tracking.
IT admin or MSP backgrounds are preferred.

Nice To Haves

ImmyBot experience is a plus.
ConnectWise experience is a plus.

Responsibilities

Serve as the primary onsite IT resource across Central California offices, troubleshooting, deploying, and configuring hardware in person (desktops, laptops, monitors, docks, printers, peripherals, conference room/A/V).
Manage workstation deployments, replacements, and desk setups, including hotel desks.
Ensure a positive first-day experience for new hires by having equipment ready.
Own the relationship with the MSP, setting expectations for remote support execution.
Act as the primary contact for key software vendor account managers, tracking contracts, licensing, seat counts, and coordinating renewals.
Manage IT equipment inventory, purchasing, and supplies, maintaining current asset tracking and uploading expense receipts.
Act as an application champion for enterprise tools (M365, intranet, cloud storage, collaboration software), running training sessions and serving as the go-to resource for software questions.
Lead major IT projects with the MSP, including software rollouts, server purchases, new office setups, and security upgrades.
Maintain network infrastructure and manage security/accounts (Entra ID, M365, Active Directory).
Identify cross-team improvements related to ticketing, software use, and onboarding.
Document systems, processes, and resolutions.
Provide weekly updates to People Operations.
Provide occasional after-hours support and project work.
Coordinate the MSP's efforts without managing their help desk.