IT Manager-Fire

City of Philadelphia • Philadelphia, PA

4h • Onsite

About The Position

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.
Under the direction of the Fire IT Director, this position has management-level responsibility for planning and directing the activities of departmental information systems through subordinate administrators, technical support staff, consultants, and vendors coordinating with OIT and the Fire Department. The IT Manager will participate in projects and oversee daily maintenance and operations; provide support for workstations at the Fire Administration building and all Fire Department locations; provide support for Fire Department applications and incident resolution for any IT related problems that fall outside agreed targets. The IT Manager will generally work during core business hours but will support a 365/24/7 department, so must be available off-hours to assist with unplanned events.

Requirements

• Completion of a bachelor’s degree program at an accredited college or university, which has included major course work in Computer Science, information science, systems analysis, software engineering, or a closely related field. A postgraduate degree is a plus.
• 5+ years related information systems experience in a management capacity.
• Proficiency in Microsoft 365 (Office), Adobe, Active Directory, MFA, and cybersecurity standards.
• Experience working with and troubleshooting hardware such as PCs, laptops, mobile tablets, Android devices, printers, and ethernet cables.
• Familiarity with networking, infrastructure, and overall IT Service Management.
• Must demonstrate strong communication skills, time management, problem-solving abilities, and leadership mentality.
• Must show willingness to learn, adapt, and operate within City guidelines when determining strategies and recommendations.

Nice To Haves

• Experience in a governmental environment a plus.

Responsibilities

• Coordinating staff availability to ensure unit has acceptable coverage from 6am to 6pm each business day.
• Ensuring physical office settings are sufficient for a productive work environment and ensuring marked fire vehicle is in good working state for response to field locations by team members.
• Monitoring ticket queue for incidents and requests from Fire users; assigning tickets to staff as needed and handling tickets that are of special nature.
• Being responsible for inventory management including maintaining databases cataloging their respective identifiers; exercising warranties when needed; and ultimately, proper disposal after end of life.
• Participating in Fire IT’s ongoing projects; reviewing contracts, SOWs, SLAs, and other relevant agreement paperwork; handling action items from said projects to ensure timelines are met.
• Working with OIT Leadership and parallel OIT teams to ensure all OIT city wide measures are met within expectations (example: cybersecurity training).
• Working with Fire Leadership to ensure all Fire and Fire IT employees are in compliance with Fire/EMS’ protocols (example: HIPAA compliance).
• Engaging OIT Leadership and needed OIT teams to complete special tasks or requests.
• Providing support as needed for Fire/EMS 911 CAD (Computer Aided Dispatch) system; direct support is provided for Mobile Data Terminals for both Fire and EMS; also helping to ensure all related software interfaces correctly as well.
• Being available for critical outages and items affecting Fire and fire locations; helping coordinate efforts at any hour to ensure major incidents are handled promptly; also providing notification to ITCC on any observed issues that may be widespread.
• Being involved with Fire IT team systems engineers to ensure server infrastructure is healthy both physically and virtual; ensuring protocols of OIT are followed with standing up new systems and then coordinating implementation utilizing SDLC and knowledge of Fire/EMS scheduling and needed usage.
• Participating in hiring process for open team positions including application reviews, interviews, and onboarding processes.
• Providing annual performance reports to staff citing specific accomplishments and other key performance indicators in addition to attendance and/or behavioral observations.
• Continually working to understand and adapt to the changing world of technology and how it applies to the needs of our first responders and their safety as a priority; example: evaluating on board fire truck and ambulance needs firsthand.

Benefits

• We offer Comprehensive health coverage for employees and their eligible dependents
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails.
• Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees