IT Manager (Sightline Information Technology)

Johns Hopkins University•Baltimore, MD

2d•$87,635 - $153,545•Remote

About The Position

The IT Manager is responsible for the day-to-day provision of IT services for a department or unit, or for a single IT function. The role works with departmental administrative or academic leadership, or senior IT leadership, to develop and implement service-delivery plans supporting organizational operations. The IT Manager represents departmental leadership in divisional and interdivisional meetings about IT policies and operations. The manager leads projects of varying complexity, including projects requiring multidisciplinary coordination and significant vendor collaboration. The position has day-to-day responsibility for a range of technologies and applications serving a focused customer base, or for a focused set of technologies serving a broad and diverse customer base. The manager supervises frontline IT professionals, provides technical guidance, and may perform hands-on work. The role is recognized as an expert in the group’s supported technologies. The position supports Sightline within University Administration and is remote, with a Monday through Friday schedule from 8:30 a.m. to 4:30 p.m. The starting salary range is $87,635–$153,545 annually, commensurate with experience.

Requirements

Bachelor’s degree.
Five years of progressively responsible IT-related experience.
Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma or equivalent, subject to the JHU equivalency formula.

Nice To Haves

Demonstrated experience leading enterprise reporting or business intelligence delivery and directing the day-to-day work of analysts, developers, engineers, or comparable technical staff.
Working knowledge of SQL, data models, data quality, security and access concepts, SDLC controls, testing, and reporting quality practices.
Hands-on Workday reporting experience, including custom reports, calculated fields, dashboards or worklets, security sharing, tenant migration, and testing.
Advanced Power BI experience, including solution design, modeling, DAX/Power Query, publishing, usability, and performance review.
Experience with Workday Prism Analytics, Workday Worksheets, Microsoft Fabric, Azure data services, or enterprise lake house patterns is strongly preferred.

Responsibilities

Provide input and recommendations on plans, and implement leadership-directed plans for the success of the unit.
Apply awareness of organizational needs and the institution’s technology landscape to implement solutions that meet departmental needs.
Help establish budgetary goals and provide input on priorities; may develop the IT operations budget.
Participate in establishing technology policies and practices and implement them to support security and regulatory compliance.
Represent organizational IT, academic, or administrative leadership in institutional meetings related to IT policies and procedures.
Manage customer relationships, satisfaction, and adherence to service-level agreements.
Create and promote a culture of excellent customer service.
Maintain customer relationships to understand needs and address organizational goals.
Build and maintain institutional relationships to support collaboration and coordination.
Maintain relationships with departmental technology vendors.
Design, develop, and apply technical solutions within the functional scope to meet customer needs and support ongoing operations.
Manage multiple IT projects, including requirements gathering, planning, delegating tasks, and monitoring progress.
Participate in the group’s delivery of services as needed.
Recruit, develop, retain, organize, and manage staff performance.
Assign tasks, monitor progress, and provide guidance to staff.
Perform other duties as assigned.