IT Manager

Clearly Filtered, Inc.•Rancho Santa Margarita, CA

3d•$80,000 - $110,000•Hybrid

About The Position

We’re looking for an IT Manager who is equally at home fixing a laptop and building a security awareness training program. This is a hands-on, boots-on-the-ground role and the primary IT resource for everyone at Clearly Filtered. You’ll own end-user support, device and systems management, IT security and compliance, and employee training, and you’ll work closely with our Data & Technology team on anything that requires deeper technical architecture. The right person is organized, responsive, and self-directed. You receive high-level direction and figure out the rest yourself! This is an onsite position based in Rancho Santa Margarita, CA. Candidates should only apply if they are able to work onsite 4 days per week.

Requirements

4+ years of experience in IT support, systems administration, or a related role
Hands-on experience supporting a Mac environment including hardware troubleshooting, software configuration, and network support
Experience managing a Google Workspace including configuring permissions, services, spam filtering, and DNS
Experience managing user accounts, permissions, and access across cloud-based SaaS platforms such as Monday.com, Shopify, or similar
Experience with physical networking infrastructure including cabling, hardware management, AP placement, and software management
Familiarity with MDM platforms for device management and endpoint security
Working knowledge of IT security principles including access control, data protection, and security awareness
Strong communication skills, able to explain technical concepts clearly to non-technical users
Highly organized with strong follow-through and attention to detail
Comfortable working independently and managing multiple priorities in a fast-moving environment
Ability to work occasional nights and weekends as business needs require

Nice To Haves

Familiarity with IT compliance frameworks
Experience building or formalizing IT policies, onboarding programs, or security training from scratch
Experience administering or supporting Meraki network infrastructure
Experience supporting a hybrid or remote workforce

Responsibilities

Troubleshoot and resolve hardware, software, and network issues quickly and effectively
Support all company equipment including laptops, desktops, mobile devices, and accessories
Manage user accounts, permissions, password resets, and access requests across all platforms
Assist with new hire equipment setup and configuration
Support conference room AV and onsite technology needs
Maintain a help desk process for tracking and resolving support requests
Maintain an accurate inventory of all hardware, software licenses, and peripherals
Own the full employee technology lifecycle from provisioning through offboarding
Administer company software platforms including user provisioning, deprovisioning, and access management
Keep all software and operating systems current with patches and updates
Manage IT vendor relationships for hardware, software, and services
Develop, maintain, and enforce IT security policies covering acceptable use, device security, and data handling
Manage endpoint security including antivirus, MDM, and device encryption
Own access control and identity management across all company systems
Monitor for security threats and respond when issues arise
Support compliance requirements and conduct periodic security audits
Maintain data backup and business continuity processes
Deliver IT onboarding for all new hires covering systems, equipment, and security expectations
Build and maintain an IT resource library of how-to guides and FAQs
Lead annual company-wide security awareness training including phishing simulations
Educate employees on security threats and best practices in plain, accessible language